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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I left a voicemail and emailed multiple people regarding problems with my closing. No one bothered to return my call or email. I called in to talk to someone, again, no response. Finally, when my closing payment was late (intentionally) to get someone to return my call, my complaints were heard and appropriate action was taken. Customer service was fantastic when I was applying. Once I locked into a refinance response time to problems dropped dramatically. Consistency would improve service.
closing costs thrown in there when they should not of been...discussed this with loan officer.
Communication and coordination with closing documents was difficult. But after operations manger stepped in, the problem was solved
Fast process and everyone was thorough and helpful
Our experience with Julian was great. He got the job done. However, our dealings with PennyMac in it's entirety, we don't have the best of experiences.
PennyMac did such a good job with my loan I highly recommend them and I do look forward to doing business again with them in the future
Very good
excellant service
I like the fact that when I had a question about something or didn't quite understand they were very patient with me and explained it well. I appreciate everything they helped me with and the process went smoothly. Thanks.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,666 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.