PENNYMAC

RONALD M. 

on Birdeye

5 years ago

Penny Mac was concise and clear from beginning to end they kept me well-informed it so I had no surprises and no false expectations the closing experience was very precise and expedient 

DAVON A. 

on Birdeye

5 years ago

I had a good,fast,stress free experience. I really appreciate her and the teams proffessionism,it helped me tremendously,cause I wasn't goin to to refinance at first because I didn't want a hassle. Thanks MAC team. 

William B. 

on Birdeye

5 years ago

Excellent through the whole process, 

DAVID O. 

on Birdeye

5 years ago

a very nice and easy experience. Thank you!!! 

Richard H. 

on Birdeye

5 years ago

The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made. 

CHERYL J. 

on Birdeye

5 years ago

Easy and quick process. 

Ryan M. 

on Birdeye

5 years ago

Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere. 

Joni G. 

on Birdeye

5 years ago

Communication regarding the whole process. A direct number to get ahold of our associate instead of being sent to a general voicemail. 

Sheryl M. 

on Birdeye

5 years ago

Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was.