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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was very pleasant and mostly easy and smooth.
Great experience when refinancing our home. It was easy, quick and simple! We had no issues and got the loan closed within a relevant timeframe.
Communication was great.
This survey does not accurately reflect the best way possible to rate my overall experience. Anna Eng was very helpful and that’s what my ratings are based on but if you want a true response, change the survey to give customers a better way to respond with their actual experience
We started with Sydney Barnes and she was amazing! We ended with Ammie Mack and she was just as nice.They were thorough and always got right back to me with my concerns and questions. The ONLY problem I experienced was when I would send requested documents and got the fax confirmation on my end, I would always get a call back that it is not there. I do not think either Sydney or Ammie is responsible for that. I feel like whoever receives the faxes were not putting them to the right people.
Everything was smooth and easy. Good communication throughout the process and competitive vs other lenders. Was able to prove a very competitive offer. Would definitely recommend!
The experience went well. Questions were answered in a timely fashion. The closing documents were accurate. Closing occurred when it was expected. All in all things went well.
That's my opinion. Don't ask for a survey if you would question the response
I’ve been a Pennymac customer for several years now and every experience I’ve had with them from the purchase of my new home to refinancing has always been great. The Pennymac team is always there to answer any questions you may have and follow up with you in a timely manner. I will definitely be referring my family and friends to you when they go to purchase their homes. Keep up the good work that you do and thank you for the great customer service you provide.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.