PENNYMAC

CHRISTOPHER G. 

on Birdeye

4 years ago

I was told that there would be no closing costs at the end of all of this due to having a VA loan. However, at the end I was already committed to the whole thing and where turning back would have been impossible for me, only then was it sprung on me that I would have to owe a little over $300 at the time of closing. Then as if previously rehearsed, the agent offered to pay half of the amount if I paid the other half. That's unfair to do to someone. Soured the whole process. Disappointing. 

Bret P. 

on Birdeye

4 years ago

great service quick refi! 

JULIO AQUINO M. 

on Birdeye

4 years ago

Great service. 

Johnney N. 

on Birdeye

4 years ago

The entire m.a.c. Team was very professional and polite. Definitely a pleasant experience 

Austin W. 

on Birdeye

4 years ago

Blen was there at every turn. I am not the smartest computer guy and Ms Blen directed me not only through the process but I did it on my phone. She is an excellent communicator. I think she did such a fantastic job with me that I would give her a RAISE, she was patient, she was helpful and very enjoyable and kind to talk to. I would want her as any type of loan officer. She's Great. 

Stanetta W. 

on Birdeye

4 years ago

I think everything went will regarding the loan process. But the pay-off department needs to communicate more. Thanks 

RONALD B. 

on Birdeye

4 years ago

Communication with Kali Thompson was great. She was professional in relating information regarding my loan to me 

NEWMAN K. 

on Birdeye

4 years ago

appreciated my business and fought to keep it. as a customer i feel like i matter. 

Tirzah H. 

on Birdeye

4 years ago

This was a very easy process. Even when I forgot something, the customer service was excellent.