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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Professionalism
Everyone we worked with at PennyMac was extremely courteous and professional. The team exceeded our expectations of a first time refinance. Would recommend PennyMac to others. Thank you!
The representatives at Pennymac were excellent in communicating with my throughout the entire closing process. However, the title company utilized does leave some things to be desired. I had to close twice and work through 4 rescheduled notary closings due to the title company representative initially not printing the documents correctly. The rescheduled closing prompted 4 times notaries contacted me to schedule closing never to receive the documents in time for closing.
My income verification process was tedious and repetitive. I sent in all needed documents within 24 hours but had requests for same documents over 30 days later. Reviewers need to communicate more effectively with people like Carmelita to make this go better/smoother. Also!! I was refinancing after a nasty divorce and althoigh he sent in notarized deed document it was communicated to me he still needed to be at closing. HE DID NOT!!! IT WAS EMBARASSING AND A POTENTIALLY AWFUL SITUATION.
Everything went as planned
everyone new what thay where doing an did it well
The flawless and accuracy of the step by step, day by day keeping me inform up to and including closing. Outstanding professionalism from Clay Hagler to Sharon Sidhu and her MAC team. Thanks a bunch for making this process smooth and problem-free. Keep up the good work folks.
People were so nice.
The process was great. I was notified when the loan was to be complete. Every thing that was done met my expectations
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,888 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.