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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Angel Potts was great, from A to Z. She explained everything to me even kept her cool and respectful when I seemed frustrated or didn’t understand some things. That is great customer service. Some of the loan processors seem to need a bit more customer service training on how they speak to the customer and how to treat them. This is not an easy process, loan processors should be respectful too and try to help customer and answer questions in a timely, respectful manner. Angel was amazing A++
Johnnie did a great job explaining all the details and any options that were available. The MY Mac team kept me updated throughout the whole process! Closing was easy and quick. Overall good experience.
Good communication between PennyMac & myself
thank you
Letisia Gonzales was professional, knowledgeable and pleasant. It was a pleasure dealing with her and I appreciate all her help. The same goes for Nathan Riedel.
The convenience and ease of the process
Evan was awesome. I called cause my check had not cleared that I mailed three weeks earlier. Evan checked on that and then askde if I had about 15 minutes cause he thought he could save us thousands on our mortgage. I listened and it was amazing. 1.25% reduction in interest rate. It changed mine an dmy wifes life and future. Thanks so much, Evan rocks!
No
ease of closing the loan
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,667 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.