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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Costumer service was great
The support and professionalism of Faiza Saleem in your m.a.c Team. My Her follow-up, particularly after my loan officer (Mark Carpenter) was no longer involved in the refinance project, was very much appreciated. She is detail orientated. She carefully and understandably answered all my questions. This was very important to me being a retired engineer. I have the same comments for Terrell Jean who became my new loan officer. Thanks again. A very satisfied client. Richard S. Rowse
very polite and professional assistance throughout the entire process. thank you.
Communication was wonderful. Questions I had were answered quickly. Everyone I dealt with was very pleasant.
Was very satisfied how fast and easy the loan application was. I was informed every step of the process
Awesome
Was an incredibly easy process, and William was very informative.
Everything flowed quickly and professionally . My only concern was that I was told I would not have to make payments for February and March since I closed the end of January. I assumed my February payment would not be automatically deducted but to my surprise it was. Had I known this upfront, I would not have made plans to use the money elsewhere. Now I understand that I will be reimbursed but I feel this should have been made clear to me in the beginning. Overall, everything was very smooth.
Penny Mac acquired my mortgage after my initial closing and they were proactive in letting me know rates had dropped and that there was a potential for savings. The streamline refinance was very easy and the individuals I worked with at Penny Mac were very nice and professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.