This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All my questions were answered...
Great service in a timely manner. Knowledgeable personnel.
Don't penalize your customers for miscommunication or missed appointments with loan officers and/or closing attorneys.
Easy process knowledgeable staff
I emailed the Mac "team" 3 separate times. Did not receive a reply other than the auto-reply that they'd get back to us. Very frustrating. Questions were answered when I phoned however. It was confusing and disconcerting to not have the answers I needed prior to closing. Everything worked out fine, but I don't like not knowing.
It was seamless, projected dates were achieved.
Great communication, great rates, low refinance costs, great experience.
My experience was terrific and I always felt like professionals were taking care of my documents at all times. Because of this I never had any serious doubts about my whole refinance processes. Nicholas Hagan was amazing and because of his role in my paperwork everything went smoothly. Penny Mac has an array of amazing agents who genuinely care about you and you’re needs.
I have even faxed in the documents to cancel the closing twice and have heard nothing this is along with an email. I do not want to do business with your company and do not want my loan refinanced. I want to stick to the original loan so I can find a different lender/broker. This was a terrible process and I want nothing more to do with Penny Mac entirely. The closing date was months behind, the information represented was inaccurate, there was a lack of communication after dozens of emails
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,657 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.