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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mr. Saleh was a great representative, and was always responsive. The problem was with the process PennyMac has in place. As a customer, it is extremely frustrating to not have a direct number for you rep, and constantly have to get a random person who is not familiar with your loan to go through issues. Multiple wrong automated requests led to a huge waste of time. Loan closed much longer than expected. 5 stars for Saleh and reps, 3-4 for PennyMac's system.
I just wish that Penny Mac would stop sending me emails to refinance when I am done and funded now for two days.. it's like to get left hand has no idea what the right hand is doing.
No review
Great service tanks so much
It was fast and easy to refinance. Andrew was very helpful and quick to respond to my questions.
Thank you for time and patience during my process. I appreciate your help.
The PennyMac could have communicated the progress status a little better. There was some confusion concerning a PennyMac email concerning e-signing where there was no reason for me to do anything. I was locked out of the portal attempting to e-sign. I sent an email and no one returned it. I had to call and speak with someone new to get an answer and unlock my account. The title company didn't get the documents to the Notary on time, so the settlement signing was a couple hours late. Not good.
Was the only company to offer the full amount of equity in the property after it has radically increased in the past few years.
Process was very easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,653 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.