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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Explanation of fees and follow up
My experience with pennymac was great.
Nathan was great but the team needs better communicating.
I think yall did a good job. Thanks!
Penny Mac was phenomenal to deal with. The process was much faster than originally expected, communication was great. The whole thing went very smoothly and I was always kept up to date week by week. Amazing overall experience
For one of the two loans, it took more than 2 weeks after having all complete docs and appraisal for the approval to be done. This required signing on different days as the loans were assigned/processed through different title companies and the title company for second one (38 Villa St) picked a notary that went to the investment property for signing instead of my home which required me to follow up multiple times on Fri Dec 27 to get the signing of the closing documents completed.
N/A
The process was fairly easy. My only complaint was when I tried calling the 'direct' line, I got the general one. Every one I spoke to was helpful, I just could never talk to Nicole.
Evan Souza was extremely helpful when I refinanced my loan. With a few bumps in the road he was able to define my options, and clear up some of the confusion I had on my end. He is extremely tactful, and knowledgable. I am grateful for his assistance during my refinance process which was all new to me, however everything turned out great in the end. Thanks again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,637 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.