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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,137 reviews
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Melissa S.'s profile image
Melissa S. 
on Birdeye

2 years ago

Really appreciated Chaix and Randall throughout the process! 

Rosemary H.'s profile image
Rosemary H. 
on Birdeye

2 years ago

Professional representatives. Excellent communication through out the entire process. 

RAY R.'s profile image
RAY R. 
on Birdeye

2 years ago

Ashton, Betty and I would like to thank the whole Penny Mac team for making this refinance process a great experience. Thanks again Ray & Betty Ramos 

Quando G.'s profile image
Quando G. 
on Birdeye

2 years ago

Everyone was helpful. Answered my questions. Made appropriate suggestions. 

Bruce H.'s profile image
Bruce H. 
on Birdeye

2 years ago

Everything went fine. No problems 

Chad H.'s profile image
Chad H. 
on Birdeye

2 years ago

Great customer service 

BIlly S.'s profile image
BIlly S. 
on Birdeye

2 years ago

Very nice and knowledgeable people who seem to truly care about the clients they are helping. 

CELIA K.'s profile image
CELIA K. 
on Birdeye

2 years ago

Anytime I had a question, it was answered or I got a call back with an answer. Everyone was great. Appreciate all of you for all your hard work. 

Charles B.'s profile image
Charles B. 
on Birdeye

2 years ago

Our loan officer Irwing that was assigned to us after the first loan was fired, or left on his own. The points that we paid on the loan costing us over $10,000 was way out of line and should have explained to us and not hidden away in the disclosures that I am not expecting to find surprises in. Irwing took this refinance and reconfigured it to fit what would benefit himself and Pennymac never explaining to us what was going on and why. We paid way too many points. We have been with Pennymac for about nine month's was ne... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,137 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.