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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan originator Jarrett was the difference maker. The underwriting team personnel changed without any notice. Jarrett was always there to answer any questions and quickly fix and clarify any issues. Point to point Penny Mac was exceptional. Closing was estimated in a very short timeframe and you delivered 2 days earlier. However need to fix auto response asking for things already done. Overall very pleased
Easy process … clear communication
Great overall experience!
Austin did a great job No complaints about him We had a glitch with the VA appraisal being delayed and I felt like if I hadn’t noticed it and figured it out it and escalated the concern to the next level would’ve been delayed even longer which affected the closing date on our loan Austin was very responsive Overall it is a bit difficult getting in contact with people - I find Penny Mac‘s IT/ease of Communications difficult with the encrypted emails etc. Have had rocket mortgage before and their website/portals are much... read more
The team got my loan closed early allowing me earlier access to my new home. They were friendly and available to answer any question I had.
Jamie by far was the most pleasant, knowledgeable and patient person to work with. When I had a million questions he had a million and one answers. I would recommend anyone to not only Pennymac but would recommend working with Jamie specifically. Thank you Jamie for all your hard work and guidance through our home loan process.
Better communication between departments
Great experience. Easy, smooth process.
The only issue we had was not with Sandrea. It was with the third party employment verification process. They were difficult to deal with and didn’t seem to understand or follow through with notes they were given in the system. Otherwise our experience was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,514 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.