PENNYMAC

Richard B. 

on Birdeye

3 years ago

Had trouble understanding Tanary 

Kanem B. 

on Birdeye

3 years ago

I appreciate the hand holding, advice and insight through my loan process. I feel like they were genuine and looked out on the interest rate. Looking forward to doing business in the future with Penny Mac 

Erin B. 

on Birdeye

3 years ago

I had very good communication with the PennyMac team. I work a lot so we used a lot of email communication, which worked well for me. The emailed were responded to quickly and accurately so I felt like the processed moved along very well. 

Brian T. 

on Birdeye

3 years ago

Clear communication on loan progress, set expectations on what to expect and when. 

Nelson M. 

on Birdeye

3 years ago

Great experience 

Scott M. 

on Birdeye

3 years ago

Everyone who helped us refinance our home from start to finish were amazing. They were friendly, informative and so very helpful. We’ve refinanced twice now with Penny Mac and it is such an effortless process. THANK YOU SO MUCH!! 

Timothy L. 

on Birdeye

3 years ago

Our refi took almost 3 months. 

Peter K. 

on Birdeye

3 years ago

Still trying to resolve problems 

ANGELICA T. 

on Birdeye

3 years ago

The answers of this survey are ONLY for my experience with Mrs. Brittany Jones. Very poor service and attitude since day one. Because of her and only because of her are my answers of this survey. I had a great experience with Mr. Carlos at the beginning of the process. He went the extra mile for me and answer all my questions but I did not have the same luck with Mrs. Jones. I do not want any friends or family member to get a bad experience of such an important process like I did with her.