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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,002 reviews
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URSULA T.'s profile image
URSULA T. 
3 years ago

Very prompt with movement of loan process.. 

Diego D.'s profile image
Diego D. 
3 years ago

Grace and Espinosa are great. Very professional and always ready to support. The team made the process worry free. 

Marla S.'s profile image
Marla S. 
3 years ago

The whole refinancing process was easy and well communicated by my M.A.C. team. Glad I made the step... 

Qayssar A.'s profile image
Qayssar A. 
3 years ago

The team was helpful and they were sending the update and keep me updated 

Kanem B.'s profile image
Kanem B. 
3 years ago

I appreciate the hand holding, advice and insight through my loan process. I feel like they were genuine and looked out on the interest rate. Looking forward to doing business in the future with Penny Mac 

Jumoke L.'s profile image
Jumoke L. 
3 years ago

Great to work with!! 

Brian T.'s profile image
Brian T. 
3 years ago

Clear communication on loan progress, set expectations on what to expect and when. 

Timothy L.'s profile image
Timothy L. 
3 years ago

Our refi took almost 3 months. 

ANGELICA T.'s profile image
ANGELICA T. 
3 years ago

The answers of this survey are ONLY for my experience with Mrs. Brittany Jones. Very poor service and attitude since day one. Because of her and only because of her are my answers of this survey. I had a great experience with Mr. Carlos at the beginning of the process. He went the extra mile for me and answer all my questions but I did not have the same luck with Mrs. Jones. I do not want any friends or family member to get a bad experience of such an important process like I did with her. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,002 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.