PENNYMAC

Rolando A. 

on Birdeye

3 years ago

The process was efficient, prompt, and well established. Should I decide to purchase additional property in the future I will only go with Penny Mac. Thank you for making the process easy and making my family and I feel valued during the entire process. 

Richard H. 

on Birdeye

3 years ago

it was easy and everything was explain well 

Robert Z. 

on Birdeye

3 years ago

I called and explained my personal situation. Not only was I clearly given options, but I was able to feel comfortable enough to share my thought process while feeling like I was listened to. The representative was clear, well spoken, personable, and knowledgeable. She was actively listening while giving me clear options. Exactly what I needed in a time where I felt I was panicking! Thank you! 

Debora S. 

on Birdeye

3 years ago

Our sales person, Greg, was in too much of a hurry to explain things and when he did, it wasn't even our information. We were to have $20k cash out at closing and all our documents showed we owed at closing. Chavaya didn't really know anything when I called to ask about it. He was pleasant enough, but not sure what roll he was playing in this process. It took 4 versions of the loan estimate documents to get it corrected. At closing, my name was spelled wrong on ALL the documents, so I had to handwrite in my name and in... read more

Mary G. 

on Birdeye

3 years ago

super customer service 

Ryan P. 

on Birdeye

3 years ago

Everyone was first class! Friendly, responsive, fun to speak with, great overall experience!!!! 

ISAAC V. 

on Birdeye

3 years ago

Edward was absolutely helpful and patient. Many times I was traveling and he adjusted to my schedule and was very pleasant to speak with. The entire process was painless and very professional and on time. I would definitely do this again if needed. 

Sarah S. 

on Birdeye

3 years ago

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William B. 

on Birdeye

3 years ago

Everything went well and as expected.