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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,163 reviews
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Bonnie M.'s profile image
Bonnie M. 
on Birdeye

2 years ago

Process was fast and easy! Everyone communicated well with me. I’m very pleased! 

Carl Vincent D.'s profile image
Carl Vincent D. 
on Birdeye

2 years ago

Everything went well. Only problem we had was when we would get followed up with on the status it seemed like the team wasn’t communicating with each other. We were told that I had a hold because they were waiting on my school to verify employment but then the closing document showed up so we were all confused. 

Keri S.'s profile image
Keri S. 
on Birdeye

2 years ago

Quick and easy process for me and my husband. 

GIFTY A.'s profile image
GIFTY A. 
on Birdeye

2 years ago

I appreciate the assistance but the refinance took much longer than expected. Had two appraisals with large margin numbers. Nonetheless I like that they took the extra time to take care of my concerns. 

Ronald R.'s profile image
Ronald R. 
on Birdeye

2 years ago

Still awaiting the Checks to pay-off 3 Bills. Hopefully soon! 

Howard J.'s profile image
Howard J. 
on Birdeye

2 years ago

Better communication. I was repeatedly asked for documents that I didn't have (Deed of Trust, monthly statements). One of the loan processors told me the DoT is not something I should have been contacted about. 

Trinidad G.'s profile image
Trinidad G. 
on Birdeye

2 years ago

Great experience 

JENNIFER MENSIK K.'s profile image
JENNIFER MENSIK K. 
on Birdeye

2 years ago

Tynisha was great! She provided great communication and is so polite. I would be happy to work with her again. I never had any issues and always knew what was going on and what I needed to do. Thank you! 

THOMAS M.'s profile image
THOMAS M. 
on Birdeye

2 years ago

We were extremely happy with the communication between all parties at PennyMac. They answered all our questions and always responded within the day and time that was indicated. The process was handled professional and quickly. Thank you team! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,163 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.