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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I personally had a great experience working with PennyMac in refinancing my house. It can be very har and confusing, with so many lenders available, to select a lender to work with you. From start to finish, communication was great. Access to the client portal was a pleasant experience for me. Being able to upload documents securely and timely in additional to being able to track my process added convenience and value to my experience.
I do not want to elaborate
Easy and convenient
Joyce long would call often to check in and see how things were going,and also to give me new information. We didn’t close the first time in the date specified on my account for being in the hospital. We got it done and I appreciated her. Thank you
They were quick to answer my questions and made me feel comfortable throughout the process.
Easy to understand the entire process , extremely helpful and kind. Everything went way smoother than I expected
It was rarely clear whom I was supposed to communicate with when I had questions. I would call customer service, long wait time, and frequently got conflicting answers. An attempt too contact Jonathan Weiss by email, went unanswered. I finally reached Antoine in customer service who steered me back to Jonathan. He fully explained why customer service could not give me current information, because they did not yet have my new loan number. I did reachJonathan and he was helpful. Sandi, who called each Monday to ;update m... read more
The Pennymac team was very informative. The refinancing process was easy because of them. Very helpful in every way.
Thanks Ms Ragland for your help in this matter.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,131 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.