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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nothing could make it better unless you fire Paul, Jesika, and Veronica. I had to do all the follow-up calling and it was difficult to get the same person working my loan. Delays (days) waiting for call backs. Seller and I asked for a speedy closing and it was not speedy. My agent had to keep sending the same documents, I had to find the appraisal to send to my agent even with a promise that PennyMac would send to me. Confusion to put money down and without a penalty (avoided this and I will take care of it). there was no te... read more
Cesar and team have been fantastic to work with. I had many questions as this was my first refinance, and Cesar answered all of them with a great attitude. Thanks so much!
The process was explained and carried out with efficacy.
Communication wasn’t accurate. Was told I was receiving a wire deposit for my cash out but ended up getting a check. Didn’t know I was getting a check until it came in.
Great work!
Hilda was wonderful in communication in the entire loan process - she was also available to take calls and help clear up any questions - she kept us from feeling like an island in this process - thanks Hilda!
The loan that went through.
Initially the process was chaotic. But once Antonae Johnson took over the process, everything went smoothly. Ms. Johnson communicated clearly with me, provided the information that I needed, made it easier to request for information by centralizing to her all the request, and communicated directly to me those request. Great job on the part of Ms Johnson.
Although there were some frustrations over documents that I turned in but then couldn’t be found, everyone was kind and tried to help. I feel it was the system of processing at fault and certainly not my closing agent. She was extremely kind and personable and tried very hard to get things taken care of expediently.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.