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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I don't want my review to be a reflection of Tanairy's performance. It's more around the overall experience. It started with the solicitation to finance. Once I agree, I was asked to provide private information. However, for a consumer, if you called me, should you already have this information? A recommendation may be to create a validation with the customer's phone on file. This allows you to authenticate the user and the customer not having to divulge information that can be used to steal identify. The online portal was r... read more
Everyone was very helpful and patient with me.
Nancy was a great contact to work with. My lower ratings had more to do with the title company and their document communication with Pennymac. Specifically the HELOC subordination process, which took longer than it should have with the required forms from the current HELOC provider. Everything that Mancy was involved in was handled professionallly and expeditiously.
Communication is Everything Jabeen& Andrew were The Best…
Thanks teampennymac great job! Expeditious well done.
There were Multiple requests to sign the closing disclosure which had incorrect payouts. I would not sign because these same docs were sent each time; I believe 7 times, finally Renee Geikler sent an updated copy and the next day Savanna Palmer notified me that the correct Document was now complete and that we could just sign on closing Day which we did and are now closed
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Easy process
Responsiveness
PENNYMAC has a 4.5 star rating with 49,163 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.