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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,136 reviews
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Brandon T.'s profile image
Brandon T. 
3 years ago

The overall experience was helpful and pleasant. 

Sandra H.'s profile image
Sandra H. 
3 years ago

very smooth experience. 

Katherine M.'s profile image
Katherine M. 
3 years ago

The whole process was very smooth and communication process was very good. We closed much faster than I expected., which was a nice bonus! This is my 3rd loan with PennyMac, they always do a great job. 

Leroy Banks J.'s profile image
Leroy Banks J. 
3 years ago

quick responses and great customer service 

Brian D.'s profile image
Brian D. 
3 years ago

Less hands in the pot, dealing with just one or 2 persons from beginning to end. Having all information and procedures listed and conveyed right from the start, to include full explanation of them to the understanding of the costumer! I won't lie this process has been the roughest one ever in refinancing my home! I will say this though those that did help made sure to correct and give 110% in ensuring that this closing happened! I thank them very much and it ensured that I didn't find business services elsewhere. 

Duane M.'s profile image
Duane M. 
3 years ago

Was good, pleasant. Better then the last lender. 

ARTURO H.'s profile image
ARTURO H. 
3 years ago

Ahmed was really clear and professional in the process. 

Jaala D.'s profile image
Jaala D. 
3 years ago

My whole experience with PennyMac, from my first call with Chris up to our closing was so smooth and easy I can hardly believe it. I received weekly calls and emails from all parties involved. Every time I had a question it was answered almost immediately. We closed 26 days after we initiated the process! This has been my best experience with a financial institution to date. Thank you! 

Harriett B.'s profile image
Harriett B. 
3 years ago

DeLoria was awesome! She kept us posted on everything. Thank You 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,136 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.