PENNYMAC

Jonathan H. 

on Birdeye

3 years ago

Great customer service 

Rogers Antoine M. 

on Birdeye

3 years ago

His communication was amazing, and was always willing to go above and beyond to make sure I was very satisfied with the process . 

NIKKI L. 

on Birdeye

3 years ago

The process of refinancing was very simple. The portal was very user friendly and easy to upload documents. I like the status update feature, too. It became a little cumbersome to talk to a different member of the loan processing team when I needed to call in. However, they updated the notes so everyone could read my file. I had a few underwriting scares but they assured me they were working diligently to get us to closing. We closed right at the 45 day mark we were told. 

Burton H. 

on Birdeye

3 years ago

I was told documents were not received but actually documents did not have needed info in them. The wording used to request more info was confusing . 

GLENWOOD H. 

on Birdeye

3 years ago

Everyone was very pleasant n knowledgeable 

ARTHUR L. 

on Birdeye

3 years ago

Tyra was excellent on her part of service but the other responsibilities of the loan officer was poor. Everything that was asked for me, I provided and sent as soon as possible and when it comes to notifying us regarding a changed in closing not communicated until the notary person called and let us know. Anyway, all I can say is that, Tyra was very good on her job responsibilities . To all loan team, you guys need to be on top of your game and communication is very important. 

John Guthrey V. 

on Birdeye

3 years ago

Not getting requested multiple times for same documents. Additionally have option on the website to upload additional documents that might be needed. I knew I would need to upload some later that I did not get request for right away and couldn't upload them. 

Silvia M. 

on Birdeye

3 years ago

Excellent thanks 

Alice Le B. 

on Birdeye

3 years ago

Pleased with the service and the accuracy of the process.