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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don’t really have any comments to make. My process was simple and I only received the weekly email updates. There was no other contact needed after my application and documents were submitted
Great great
I do not even know who Clarissa is? This is my third and last loan with PennyMac. Not sure how your company has the audacity to even ask for a review. Rates were changed, costs were changed without explanation. No follow-up to my emails. Then PennyMac cancels the closing on the date of closing without explanation and fails to tell the notary or I the reason. I still don't know. I am thinking of sending all documentation and email to regulators.
This survey should not reflect Carissa which is why I didn't want to fill it out. She wS great but came at the end. I kept getting told by one person to just ignore request for additional documentation about new credit while others told me I needed it. It was pretty frustrating. I'd get an email every day telling me to complete the wet signature docs that we were supposed to sign at closing. Overall people were very nice but the team didn't seem to agree on what was needed.
Each person took the time to explain when I asked for further explanation and I did not feel like they were trying to hurry me off the phone.
It was a very easy process!
My recent refinance experience with PennyMac was stellar. The process went smoothly, swiftly, and efficiently. All the Mac team were very responsive, knowledgeable, friendly, and yet professional. My refinance was closed in about a month from start to finish. I could reach a live person on the team who could answer my questions. I got "weekly updates" and was always kept up to date, with auto immediate feedback with each prompt document upload. Most importantly, I got a very "low" interest rate with PennyMac. ... read more
Improvements are needed throughout the whole process.
Great people to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,631 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.