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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,154 reviews
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COLTON W.'s profile image
COLTON W. 
3 years ago

She was very helpful through the whole process. 

Carl B.'s profile image
Carl B. 
3 years ago

Simple as 1,2,3 

Cassie P.'s profile image
Cassie P. 
3 years ago

The only problem I ran into was with the document approval process. The documents requested were not described in enough detail and resulted in duplication and delay. The agents I spoke with were very helpful and Crystal went above and beyond to get my loan closed. I appreciate her effort immensely. All in all it was a pretty good experience, Thank you Crystal, and team. 

Marc N.'s profile image
Marc N. 
3 years ago

Everyone is great helping with any questions I had through the entire loan process. 

Charles M.'s profile image
Charles M. 
3 years ago

excellent service 

Yichun S.'s profile image
Yichun S. 
3 years ago

Listen to customer and address their questions and requests. Pay attention to detail on the loan documents and get familiar the related laws and regulations. Don’t let customer educate you about the loan process. 

Timothy K.'s profile image
Timothy K. 
3 years ago

Accommodating online experience. Everything was as expected. 

Russell B.'s profile image
Russell B. 
3 years ago

The process was simple and the folls at PennyMac were helpful, knowledgeable and courteous. 

Brenda W.'s profile image
Brenda W. 
3 years ago

Very courteous, knowledgeable, informative. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,154 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.