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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not having several different people telling me several different things..documents or disclosures never matched what was initially talked about. My closing statements even said one closing amount and at the closing table was another. Still waiting for a supervisor to co tact me about my loan now..several different answers on whether or not to pay my March payment that is getting paid off..now I have Incurred a late fee which aggravates me. Noone will answer me and when I called I was on hold for 1 hour and 5 mins
The process was stress free. After providing the needed documentation I didn’t have any issues. All of the questions were answered and my point of contact was prompt in answering questions I had. I have had PennyMac for a few years and I’m pleased to work with the Mac team. Thanks for the professionalism and commitment to excellence service.
Awesome, thanks Brandon and team for a smooth process
Great experience!!
Rahman was very patient throughout this ordeal. He made sure to call me weekly to provide updates even if there werent any to report. I appreciated the streamline of efficiency he allotted
Very easy and the process was streamlined.
Appreciate your consideration..
Ashton was fantastic!! Sadly many of your other employees were terrible. Please look in my records. My first loan was botched beyond repair. The second one was almost ruined again until I contacted a VP of the company and he assigned me to Ashton who saved the loan. The loss I suffered from the incompetence from the first loan managers can’t be quantified. It was a nightmare that I am glad is over. If I was assured I would get Ashton I would come back to Penny Mac, but considering the amount of other people that were blata... read more
We had poor communication with Ashton and every time he called and left a message, we would try to call back and he would already be out of the office. Angela walters was the person that really helped us! She helped us threw the whole process. I may have spoken to Ashton maybe once
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,154 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.