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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication
I was a little stressed because I've never refinanced before and the circumstance causing me to refinance was less than ideal but I was given updates on the process each week.
I started the process on December 23,2021. I had to do 4 different applications. It was ridiculous. My rate went up because of it. Finally once Mariela came to me things moved faster. She was the only reason I stayed with Pennymac. I was already an existing customer. It shouldn’t have taken that long.
Kayla and the others on My M.A.C. Team where always friendly and made sure all of my questions (and I had a lot) were answered to my total satisfaction. Kayla checked in on a regular basis to make sure I was understanding where we were in the process and what to expect in the next phase.
It was a pretty painless experience. We only had a small hiccup at closing but we’re able to get it figured out pretty quick and still close. Thank you
Great experience
Good experience throughout the loan process. Would recommend PennyMac!
Overall Krystal was great. The only issue I had was when the underwriter wanted my account number to appear on my 401k statement, which it did not. I told her I couldn't find it, and she basically said it's required. I said if I don't find it I will cancel the loan, to which she did not have a response at all. I called and asked for her and someone else helped me, which was fine, but the other guy that helped me had a good idea to call and talk to my 401k provider, which then I was able to get a screenshot with my 401k accou... read more
It took weeks to hear from loan officer once application was approved the first time and ready to sent to underwriting. I clarified not needing to add my Robinhood statements as I will not be withdrawing funds from there, but docs were still requested. I did not get updates on the appraisal review until the last couple days before closing. On the day before closing, many parts of my file were not completed even with submitted documents from me. I had to call several times throughout the day to ensure that the process was bei... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,783 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.