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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I was very happy with the experience altogether. They were not pushy like some other lenders were. They responded everytime I had a question and explained everything.
I was a little stressed because I've never refinanced before and the circumstance causing me to refinance was less than ideal but I was given updates on the process each week.
I started the process on December 23,2021. I had to do 4 different applications. It was ridiculous. My rate went up because of it. Finally once Mariela came to me things moved faster. She was the only reason I stayed with Pennymac. I was already an existing customer. It shouldn’t have taken that long.
Kayla and the others on My M.A.C. Team where always friendly and made sure all of my questions (and I had a lot) were answered to my total satisfaction. Kayla checked in on a regular basis to make sure I was understanding where we were in the process and what to expect in the next phase.
Chantel was the best, really felt the genuine want to help in any way possible.
Process was simple and easy
The process was easy, from start to finish. The only thing was the background conversations during phone calls. I could actually hear detailed information on other customers.
Great experience
Good experience throughout the loan process. Would recommend PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.