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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was awesome. Communication was constant with all questions answered in a timely manner.
There was a big confusion around the property type: Townhouse or Condo. Everything till the closure was with the understanding that it is townhouse and loan was structured accordingly. Later I was told that it is a condo and pricing will be different and I was charged additional $2300 as points to cover the additional which made me very disappointed.
Just the overall process was a great process. From beginning to end.
I felt like toward the end, the week of closing specifically, there was a lack of communication between my builder and PennyMac, my title company and PennyMac. My cash to close had a hiccup and was quoted $7k more than the estimate just a few hours before. It was extremely stressful and unnecessary. Although James Byers was my loan officer, I did not get to talk to him after I was approved. There were things that came up that he and I discussed that I was having to re-explain.
Great service and accurate and helpful. I would like others to benefit from my experience.
I refinanced through PennyMac to a conventional loan. Given my previous experience with USDA, it was a breeze. The portal for documents was really easy to use, and PennyMac called to check-in regularly and make sure I knew how to find everything and answer any questions. I shortened the remaining 25 years to 15, and kept my overall out-of-pocket monthly expenses the same by cashing out equity to pay off debt. It was definitely a win-win for me.
Have a happy time ⏲️
Rebecca answered several questions real time as I was working with the online notary. Excellent help.
The service provided to me by Pennymac and especially by the Rep Nathaniel Orozco was impeccable… I don’t think I have ever had a company Rep as sharp, polite and professional as Mr. Orozco. In fact, the entire process was smooth with some very minor issues , but I was surprised at the manner in which my refinance was handled, the staff was organized, knowledgeable and professional! For me that places Pennymac a cut above all other lenders. Their service can’t be touched 🤷🏽♀️
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,789 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.