PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.6

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

14800 Trinity Boulevard, Fort Worth, TX, 76155, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.62,653 reviews
Select a rating
Warren J.'s profile image
Warren J. 
5 years ago

Swift and hassle free experience, was able to close 30 days earlier than expected! 

CHARLES B.'s profile image
CHARLES B. 
5 years ago

Reid and Mykela were great. They answered all of my questions, but the online system and request for documents were difficult to understand. 

JAMES B.'s profile image
JAMES B. 
5 years ago

This process was efficient and the staff very clearly communicated with me regarding every step of the way. 

RAINER H.'s profile image
RAINER H. 
5 years ago

Too many different people to deal with. Mykela was just the last in a long row. The total process took about 2,5 month that is too long. Documents, which first we were told are not needed were requested later. Since I just switched from one loan with PennyMac to another loan PennyMac had all needed information anyway, why does PennyMac handle an in house refinancing the same way as any other involving different companies? 

THOMAS F.'s profile image
THOMAS F. 
5 years ago

The Mac Team worked very hard to come up with an arrangement that helped me very much. I know it was not simple and I really appreciated all the hard work they did. 

Steven T.'s profile image
Steven T. 
5 years ago

I am very happy about monthly payments. 

Pamela M.'s profile image
Pamela M. 
5 years ago

Excellent staff helped us every step of the way, attentive. Easy process with online uploads of docs. Closed from home. 

SERGIO Santa M.'s profile image
SERGIO Santa M. 
5 years ago

Julia, Mykela and the entire loan processing team were great. I am glad I stayed with PennyMac because of the customer service and fast response. Thank you!! 

Dennis McNamara S.'s profile image
Dennis McNamara S. 
5 years ago

My wife and I spend a lot of time talking to Mykela Gavin on the phone and she was very helpful to us to understand everything. I think Mykela did a great job. Also Charles Noorzair which started us off with our refinancing he explained everything very clearly. Answer all our questions that we had . Thankyou Dennis and Barbara McNamara 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 2,653 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.