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PENNYMAC

4.5

About this business

Location details

3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.52,127 reviews
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AUSTIN P.'s profile image
AUSTIN P. 
4 years ago

It would have been better if your underwriting department properly analyzed documents in a borrower's file. 

Lynda A.'s profile image
Lynda A. 
4 years ago

PennyMac did what they said they would do. What a unique idea! 

Gretchen S.'s profile image
Gretchen S. 
4 years ago

The communication from Shay and the whole Penny Mac team was fantastic. They worked to get me the best rate for my loan and followed up with me consistently to ensure I knew what step of the process I was on. The team was polite and professional. 

Andrew M.'s profile image
Andrew M. 
4 years ago

.......... 

John M.'s profile image
John M. 
4 years ago

Communication was the problem and to many emails and iam still getting emails about signing papers, the loan is done ,when will the emails stop 

Mahinda R.'s profile image
Mahinda R. 
4 years ago

The whole team was available and responsive to my inquiries in a timely manner. They worked hard to ensure that the whole process is completed efficiently and accurately. 

Julian Ramirez J.'s profile image
Julian Ramirez J. 
4 years ago

Easy experience 

Deborah G.'s profile image
Deborah G. 
4 years ago

I AM SO HAPPY TO SAY THAT I AM NOW A HOMEOWNER!! This was my first time to purchase a home of my own. Needless to say, I was anxious and nervous as it was a BIG step for me, and scary, too. But, my anxiety soon faded as I spoke more and more with kind and knowledgeable people who so patiently walked me through the entire process and helped me accomplish what I needed to be this happy homeowner. Thank you to all who gave me the support I needed to follow through with this endeavor. 

Deborah W.'s profile image
Deborah W. 
4 years ago

The mortgage process is really never easy. Between all the documents the lender sends and all the documents the mortgagee has to submit, the process is sometimes overwhelming. What I did like about this Pennymac process was that you could always log into your portal and see what was still needed and where the process was. I appreciated that. Lori Gibson was always available to speak with us if we needed to call. She was accommodating and professional as well as polite and personable. I would hope all your agents are as good ... read more

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 2,127 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.