PENNYMAC

Giovanni B. 

on Birdeye

5 years ago

always ready. always answering my questions. good communication and the process was done step by step 

JACLYN M. 

on Birdeye

5 years ago

Great communication through the entire refi process. Very easy to upload documents through an online portal. Everyone I spoke to was friendly and answered any questions I had. 

CHRISTOPHER Z. 

on Birdeye

5 years ago

Process went well... 

AMOS R. 

on Birdeye

5 years ago

Everything went smoothly. I barely had to do anything but submit a few documents and answer a few questions and sign a few docs. No muss, no fuss. Great job! 

Scott B. 

on Birdeye

5 years ago

Easy application process and great help from the mac team. 

SALENA M. 

on Birdeye

5 years ago

Great experience! Everything was done by phone and email. Made it so much easier especially during these difficult times. 

Allison A. 

on Birdeye

5 years ago

It would be nice to see the typical length of each step, as well as what’s happening on PennyMac’s side, with the timeline status emails. There was an ENORMOUS disconnect between PennyMac, the national company they partner with for local notaries, and the independent contractor notaries. From scheduling, to expectations, to communication, to organization, it was an obnoxious game of telephone that no one knew the original/correct starting message. 

JULIE S. 

on Birdeye

5 years ago

I was sold on the idea that even though during the pandemic as long as i am on top of providing documents i could take 2-3 weeks to refinance. I am now writing this review over 80 days later, and we still aren't 100% finalized. During this process multiple employees had trouble explaining certain items and or seemed unable to explain certain calculations. Also during multiple occasions different employees would state complete opposite responses to some of my questions. 

DANA D. 

on Birdeye

5 years ago

We been with pennymac for 4 years! Would recommend!