PENNYMAC

Lessie B. 

on Birdeye

4 years ago

The closing was quick and prompt. Everything was great during a very stressful time in my life. The only negative that I have is the original loan amount communicated to me was lower than the final loan amount. 

Kyle P. 

on Birdeye

4 years ago

Fantastic service, great 

Matthew M. 

on Birdeye

4 years ago

The step by step follow up. 

Robert Olson J. 

on Birdeye

4 years ago

Everything was great 

Benjamin W. 

on Birdeye

4 years ago

There’s an automated documents request system that is used and it contradicts what has actually been submitted. On several occasions, I had already submitted requested documents but then was sent an automated email asking for them to be submitted. It caused some confusion during the process. 

Laurence O. 

on Birdeye

4 years ago

Good work. Will recommend him to anyone interested in refinancing. 

Susan T. 

on Birdeye

4 years ago

GREAT!!!!!! 

Mauricio B. 

on Birdeye

4 years ago

Jon's way of communicating made you feel like he was smarter than you and he was the only one that knew how things needed to be done. Could definitely work on listening to the needs of the customer (me) instead of just telling me how it needed to be done. Sometimes when working with a builder it's not always as simple and easy as Jon felt it should've been. Turns out that on the day of my scheduled closing date he dropped the ball with something and was impossible to get a hold of. I finally got a hold of someone else at Pe... read more

Raymond G. 

on Birdeye

4 years ago

A refinance took over three months to complete. We were not introduced to Elyccia until we were over half way through the process. The lengthy process was frustrating. We chose to refine with our existing mortgage company because we thought it would be a quicker streamlined process. I had to request escalating our loan to management a couple of times in an attempt to move the process along.