This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service
Communication was pretty good I guess I thought it would be a bit quicker and I sent multiple documents more than once but the service was friendly and it got handled so I’m pleased.
Jon's way of communicating made you feel like he was smarter than you and he was the only one that knew how things needed to be done. Could definitely work on listening to the needs of the customer (me) instead of just telling me how it needed to be done. Sometimes when working with a builder it's not always as simple and easy as Jon felt it should've been. Turns out that on the day of my scheduled closing date he dropped the ball with something and was impossible to get a hold of. I finally got a hold of someone else at Pe... read more
A refinance took over three months to complete. We were not introduced to Elyccia until we were over half way through the process. The lengthy process was frustrating. We chose to refine with our existing mortgage company because we thought it would be a quicker streamlined process. I had to request escalating our loan to management a couple of times in an attempt to move the process along.
Everything went as planned
Awesome customer service!
EVERYTHING!!!! NO ONE LISTENED TO WHAT WAS NOT ACCURATE....ESPECIALLY OUR CREDIT RATING AND THE APPRAISAL ..IT WASN'T EVEN OUR HOME....AND, WE HAD TO PAY $445. FOR THE APPRAISAL! THE ENTIRE TRANSACTION WAS DISHONEST AND NOW WE ARE TRYING TO GET THE APPRAISER TO CALL US. OF COURSE, HE HAS NOT!
Easy and efficient
Jon was attentive, professional and close our loan on time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,404 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.