This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process from start to finish was very easy.
only issue is: Penny Mac was to buy out my mortage loan through MT&T but MT&T still took out mortgage for the Month of Jan 2022 when my closing was Dec 24, 2021. I thought I would not have to pay mortgage again until Feb 2022 through Penny Mac
The one or two conversations I had with Malaika were good. The portal is just really poorly done, we needed the portal to ask for certain documents to be able upload anything and if we wrapped up one round of uploading couldn’t go back without requesting it and it never got done so we ended up emailing it. Also the requests for certain documents to start with didn’t make much sense to us… We’ve been through this process multiple times and knew what to expect but even then updates etc and reminders would have been helpful
Very kind and thorough, helpful with each step.
Polina answered the phone every time I called her- I even asked her if she ever took a break. Thank you for the dedication.
Fast service everyone was so helpful all the documents needed were so easy was a great experience thank you.
The most impressive part was whenever I called I got to speak to someone right away and directed to the right person. Also the network of staff handling my loan process was efficient, knowledgeable, professional, courteous, friendly and willing to help me out. From the start to finish I got a call updating me of where things were and what to expect. My overall experience was wonderful to say the least and the whole process did not take long. THANK YOU!
Not at this time
Dasha made my experience fantastic! My issue was with underwriting. Dasha was great at communicating with me. I felt like I was in great hands, and I having her as a partner in the process made me feel at ease.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.