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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The one or two conversations I had with Malaika were good. The portal is just really poorly done, we needed the portal to ask for certain documents to be able upload anything and if we wrapped up one round of uploading couldn’t go back without requesting it and it never got done so we ended up emailing it. Also the requests for certain documents to start with didn’t make much sense to us… We’ve been through this process multiple times and knew what to expect but even then updates etc and reminders would have been helpful
Very kind and thorough, helpful with each step.
Polina answered the phone every time I called her- I even asked her if she ever took a break. Thank you for the dedication.
Fast service everyone was so helpful all the documents needed were so easy was a great experience thank you.
The most impressive part was whenever I called I got to speak to someone right away and directed to the right person. Also the network of staff handling my loan process was efficient, knowledgeable, professional, courteous, friendly and willing to help me out. From the start to finish I got a call updating me of where things were and what to expect. My overall experience was wonderful to say the least and the whole process did not take long. THANK YOU!
Not at this time
Frank Johnson made a fairly long process much more pleasant. I highly recommend him!!
First of all I don’t ever remember speaking to Nayely. Marco Alverez was the most wonderful person ever he answered all of my questions and never left me without an answer. I never heard from Nayely at all. as I can recall. Marco Alvarez Deserves a raise and a recommendation. He is so knowledgeable and smart and caring. As for Nayely, I hardly even knew she existed. If she was ever helpful I would’ve told you.
Better communication. Less attitude.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.