PENNYMAC

BRIAN M. 

on Birdeye

6 years ago

Went faster than I thought. 

Cedric N. 

on Birdeye

6 years ago

When I first tried calling PennyMac it took 30 to 45 min to get through but this was because so many people were also trying to either refinance or other issues due to COVID19, but when I called the next morning the process was smooth and I felt that each person was holding my hand through the processs. PennyMac reassured me this would get done and it did. Special thanks to My'Esha great work. 

ROBERT W. 

on Birdeye

6 years ago

The entire process up to closing went very smoothly. PennyMac personnel were pleasant, direct, upbeat and service oriented. Each time I called, I spoke with someone immediately. Each time the person answering could provide what I needed or learn the answer to my question in a reasonable amount of time. It was the closing process itself that was somewhat confusing. The first notary to contact me never received the closing documents from whomever so we set a new date. Evidently PennyMac was 

TIMOTHY S. 

on Birdeye

6 years ago

Working with PennyMac was a great experience from start to finish. 

MARIE B. 

on Birdeye

6 years ago

I did a refi and the initial contact was very pleasant and informative. We were able to agree on a loan that would work for us. Closing was more of a challenge. Our initial meeting did not take place and it was not until we were past the meeting time that I was contacted to try to reschedule... However, we made a new appointment and were able to close. 

RONALD M. 

on Birdeye

6 years ago

Easy. 

Bruce I. 

on Birdeye

6 years ago

Everything proceeded as described in the previous conversation. 

MARK W. 

on Birdeye

6 years ago

Mr Tim and the entire PennyMac Staff as i expected went above and beyond expectations. Very Best mortgage company i have ever had. Thanks for all Your help and assistance. 

TIMOTHY R. 

on Birdeye

6 years ago

Timely, accurate and easy.