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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The overall experience was simple and streamlined. I was given information about what to expect and how long the loan process would take.
Duromg the whole process the M.A.C. team kept me informed and promptly updated forms that needed fixing. They were able to get my closong date a month earlier than predicted.
My husband and I started the refinance process with no issue. The first person we worked with was very helpful and explained the process in detail. Once the refinance was moved to a Home Loan Specialist it quickly went silent. No communication was provided from this individual and any time I tried to reach out, no phone call or email was ever returned. Horrible customer service and the whole closing process was handled very unprofessionally.
From the very beginning of the process of refinancing my house to the end, it was very easy. All those who helped with the process were very helpful and very friendly. Great team!
Understanding of the customer’s expectations.
Very good team, kept us informed & up to date on all transactions taking place. Very smooth & quick process.
While the initial loan officer, Aaron Benavidez, did a good job of answering my question, Mr. Winkler's communications were short and left much to be desired particularly when he didn't provide a follow up when closing would be delayed. All the paperwork was completed and he mentioned to expect a 15 Jun close. The 15th came and went and he didn't communicate requiring me to call and arrange a date myself.
Not many documents were needed Most of the process was online
Better communications. When I reached out for help, there was no response to my email. When I phoned my original agent, only then did he respond.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.