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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and did not require any additional documents other than what was already on file wiith Penny Mac from our existing loan.
I wanted to pay the homeowners insurance and prepaid interest up front. I communicated that desire to both the loan officer and processor and they FAILED to make that happen, they were included in the loan. Calls weren't returned as promised.
I received misinformation on several occasions. Two separate closing agents contacted us and we were not sure if we were being scammed. We had to resubmit several documents that were missing because the closing agent didn’t have us to sign them. A second agent had to come out to get three documents signed. We were initially told that we were getting two months off payments. It was only one. We were told that we would receive out escrow balance in a few days, it’s been weeks.
Great professional and timely service!!!
Very professional working with us. Thank you
The Penny Mac team were very quick to respond and all my issues was solved in short time, Dennis Mueller was very pleasant and experienced, Thank you Mac team and Dennis for a great job!
Between Lloyd and Nick, the service I received could not have been any better. I did have some hiccups because of the restructured website and an automatic application for CARES act which I didn't intend to apply for at the time, I was only trying to research the subject. Because of that, the initial loan was declined but Lloyd was able to rectify the issue with minimal effort on my part. Nick took over the process with a very friendly attitude and threw my application in the fast lane to close!
Overall easy experience.
Our experience with Julian was great. He got the job done. However, our dealings with PennyMac in it's entirety, we don't have the best of experiences.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.