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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
- Honesty: 36 month recoupment of fees for IRRL was promised but not met. - Communication: A majority of my emails and voicemails were never answered. Hold times were unreasonable. After hours communication was virtually impossible. Then denying my loan after weeks of dealing with these communication challenges even after you were informed that I was an essential healthcare worker and active duty military member during a pandemic seemed malicious.
I'm totally pissed that I refinanced through PennyMac. I could have gone elsewhere but I didn't believing you guys in that you didn't want to lose me as a valued customer and would do what it takes to keep me...BS. I just found out you sold my mortgage as soon as it closed to FreddieMac, a company I would have been very low on my list of mortgage companies.
Close my refinance in just 2&1/2 weeks
1. A number of emails went unanswered. 2. PennyMac's choice of title company arrived with incorrect documents. This delayed the close. Because of PennyMac's error, we incurred additional, albeit minor, additional costs. When I asked Zach why we had to pay, I got the scripted apology delivered in a monotone. 3
Considering the restraints placed on all of us by the current pandemic I feel your agents did pretty well ... however, it would have been nice to have better communications.
a
The time it took from my call asking about current loan rates to the closing of the loan was incredibly quick. All contact with our loan handler was friendly, professional and courteous. He was also very patient in answering my questions. This was the most "painless" loan experience ever! Thank you Nathan.
My expectations were met.
I would prefer not to submit a response.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.