PENNYMAC

DAVID J. 

on Birdeye

6 years ago

I have been very pleased with the associates and service I have received from PennyMac. This is my 3rd loan with PennyMac and would be pleased to have them service another loan for me if needed in the future. Good Job ! 

Franklin F. 

on Birdeye

6 years ago

Austin and Jimmy were great. Even during a pandemic, our process was seamless and easy. They communicated and never left us in the dark. 

CYNTHIA V. 

on Birdeye

6 years ago

Although the Covid-19 outbreak was going on this company very efficiently helped me refinance and close quickly. Quicker than I expected! That was a nice surprise! 

LARRY D. 

on Birdeye

6 years ago

IT WORKED 

John L. 

on Birdeye

6 years ago

- Honesty: 36 month recoupment of fees for IRRL was promised but not met. - Communication: A majority of my emails and voicemails were never answered. Hold times were unreasonable. After hours communication was virtually impossible. Then denying my loan after weeks of dealing with these communication challenges even after you were informed that I was an essential healthcare worker and active duty military member during a pandemic seemed malicious. 

Ralph L. 

on Birdeye

6 years ago

Everything went smoothly and more quickly than I expected. Carlton and his team kept me up to date at all times and the one time documents were requested twice, they immediately found the missing items when I called about them. 

RYAN L. 

on Birdeye

6 years ago

Nicholas is what made the process great. He was phenomenal to work with. The closing documents were not accurate, but other than that, the process went well. 

JULIE S. 

on Birdeye

6 years ago

Julian responded every time I emailed him. 

JONATHAN T. 

on Birdeye

6 years ago

Sara was great, but all of the other loan officers were very disorganized and held up the process