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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process was easy and fast! It was perfect!
Fast professional friendly service, very easy process.
because of the virus it was a little slower but everone did a good job very happy with Braxton Bearden and Austin
Accurate paperwork at closing would have made it better. This was a simple VA Streamline loan and many attempts to get the escrow account corrected was still wrong at closing. I have spent several hours on the phone with PennyMac Customer Care (Both City Taxes and Insurance teams) to get this resolved. Since the escrow accounts were not calculated correctly, I have to pay more money out of pocket to fix the issues that the Loan Agent didn't fix. This is unacceptable! Very poor service!
This process began before this whole virus thing. John was good with the application. The ladies working from home were as effective as they could. I seldom received info from Michael unless I prodded first through John or one of the ladies. I was never called "to keep me informed" about the process as I was instructed at the beginning. I was not called as I was told I was to be called to follow up; to answer a question; to bring me up to speed. I always had to explain that he was my guy.
Excellent !!
The only hiccup was the policy on flood insurance. I was very disappointed that the evidence I supplied was not accepted until someone read it carefully after I had already been told my loan would not go forward with that evidence. I am happy the issue was reviewed and the evidence was accepted, but that happened over a week later.
Someone dropped the ball on several occasions, and I had to schedule closing 5 times to finally get it done. Even when we did finally sign paperwork and close, the paperwork did not match and there were inaccuracies in some of the forms, but we were so frustrated with everything, we just signed to get it over and done with.
Thank you penny mac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.