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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

4300 Duncan Avenue, St. Louis, MO, 63110, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.55,410 reviews
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Emma V.'s profile image
Emma V. 
5 years ago

I received an email with information to refinance. I talked with loan officer who helped me with application at the begging of January. I submitted documents requested immediately. I did not hear about loan processing for several weeks. Finally I was informed that one document did not have name. I submitted document with name. Tried to call several times to loan processor. Could not talk with her. Time was of essence since two months locked rate was about to expire. Finally loan closed.  

ROSARIO G.'s profile image
ROSARIO G. 
5 years ago

Very helpful personal. Great experience. 

John V.'s profile image
John V. 
5 years ago

I feel like I got robbed with the closing cost. 

JILL L.'s profile image
JILL L. 
5 years ago

The communication from beginning to end was exceptional Great customer service from our initial inquiry with Michael until the final closing with Nic. Very pleasant experience. 

Magdalena G.'s profile image
Magdalena G. 
5 years ago

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LINDA W.'s profile image
LINDA W. 
5 years ago

Prompt service and helpful loan representatives. 

Jason W.'s profile image
Jason W. 
5 years ago

Nicholas was prompt, clear, concise and extremely professional. Never has a mortgage refi been this easy for us! Or any mortgage process for that matter. Nicholas and PennyMac really surprised me and the great thing was, it closed really fast. Thank you Nicholas!!! It was a pleasure working with you. 

DANIEL B.'s profile image
DANIEL B. 
5 years ago

Very easy process and it was done in a timely manner 

Julie K.'s profile image
Julie K. 
5 years ago

The loan folks were very professional. The valuation/appraisal process was quite another story. It was very unprofessional and would be the only reason I would have to not go with Penny Mac at another time. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 5,410 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.