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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I didn't feel like I got the "Personal" touch. I was not informed of the status of my loan as it was going through the process. I should have received calls instead of emails every once in a while. I felt left out of the loop during the whole process, disappointing.
Very fast & efficient process.
You where easy to get ahold of when we had any thing to talk to you about are loan .the office was easy to get are lnfo when we needed to talk to someone about are loan.the hole tning was. So easy.
Communication delays and lack of back up service. We Requested for emails to be followed with phone or text in order to alert us to additional requests from PennyMac, as well as confirmation of receipt of documents sent. This wasn’t done. Over 5 to 6 week period, 4 separate people called or emailed us, to the point where we didn’t know whom we were working with.
Very fast and painless.
It was quick and required very little digging on my part! I did have a few issues with the Document site but it got done! I also stated several times to Sara and Terrell that my property tax documents were incorrect and it never got fixed! My old mortgage had changed my Tax documents in accordance with my 2020 Anoka County records but it was never transferred to my new mortgage so now I have to try to have it done again myself through PennyMac! Y'all need to get on same sheet of music!
Loan people friendly and always helpful.
This was the greatest Loan experience I ever had they kept me inform of the process of my loan. Thanks PennyMac
Loan officer who started the process was clear, concise and informed us about what steps needed to be taken to begin the application and what we could expect about our from the information that he was given. Communication was great and informative with each step. Contacts were courteous polite, knowledgeable and took the time to explain every aspect of our loan. I would highly recommend this company to anyone who wants to purchase or refinance. They will make the process easy and stress free.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.