PENNYMAC

Robin Seidel G. 

on Birdeye

6 years ago

The problems we encountered included having to submit everything twice, sometimes three times because they never reached the person or department they were meant for. Never getting phone calls returned, or if they were, it was usually a week later. We were told this was an easy, streamline re-fi, yet it took almost 4 months to close. We were told at the beginning of the process "no money from us for closing", but toward the end we had to fight to get the company to pay our closing costs! 

DANIEL E. 

on Birdeye

6 years ago

The length of the process was quick and easy from start to finish 

Lynette S. 

on Birdeye

6 years ago

Good Job!! 

Crystal L. 

on Birdeye

6 years ago

Great job! 

SCOTT J. 

on Birdeye

6 years ago

Process was very easy and loan closed in expected timeline. 

John L. 

on Birdeye

6 years ago

Glad it's over and done. JL 

DEBORAH S. 

on Birdeye

6 years ago

I had a couple problems during the process, one was I emailed and asked if I should make my payment for the current month and never received a response and the second problem was the amount I requested from MY equity was short of the amount I requested with no explanation why. 

PHILIP Grzemkowski J. 

on Birdeye

6 years ago

Very clean and quick to close. 

SHARON Croswhite K. 

on Birdeye

6 years ago

1. Applied for loan in Oct. - Closed in January. Selected PennyMac since our loan was with PennyMac. Expected faster closing. 2. Early in Dec. rec'd letter from PennyMac offering special loan rate of 3.68%. Sent e-mail to Austin and Jesse inquiring if offer applied to our loan in process? Rec'd e-mail 12/12 promising reply within 48 hrs. Never rec'd reply. Contacted Jesse about same. Said he had not rec'd e-mail but promised to look into. Rec'd no reply.