PENNYMAC

Lucinda P. 

on Birdeye

6 years ago

Great experience! Easiest refi ever! 

Sam J. 

on Birdeye

6 years ago

The whole process was a success. Everyone gave me the information that I needed the loan officer gave me the information that I wanted to hear. 

Dean H. 

on Birdeye

6 years ago

Fairly quick, not overly complex or burdensome. Good responsiveness all around. 

William M. 

on Birdeye

6 years ago

The level of communication was excellent! I was kept informed of each step along the way and felt confident in the information provided. The process was quick and painless! 

LAURA H. 

on Birdeye

6 years ago

Everyone from the beginning to the end were extremely kind with answering all of questions and calming my nerves. 

Edly D. 

on Birdeye

6 years ago

I had asked on a few occasions if I needed to bring money for closing . The answer given was no . The day of closing I was informed that I would pay a sum out of pocket which I wasn’t aware of and had to make a round trip to the bank to get an electronic wire that cost me $30 on top of the amount requested . 

JOHN M. 

on Birdeye

6 years ago

The process overall was fine. I did receive emails and calls from my assigned person. However every time I returned a call or tried to speak to someone specific I was told they were on another call or not in the office. It is silly to the point of frustration to be told you have a designated person to help you through the process only to never speak with them directly. As I am just ok with how the process went I would look elsewhere in the future. 

DANIEL B. 

on Birdeye

6 years ago

Great customer service. Felt respected and was surprised at how streamlined the process was. Everyone I interactes with was super. 

Colleen R. 

on Birdeye

6 years ago

Everything went smoothly and communication was very good.