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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

4300 Duncan Avenue, St. Louis, MO, 63110, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.55,410 reviews
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Dean H.'s profile image
Dean H. 
5 years ago

Fairly quick, not overly complex or burdensome. Good responsiveness all around. 

William M.'s profile image
William M. 
5 years ago

The level of communication was excellent! I was kept informed of each step along the way and felt confident in the information provided. The process was quick and painless! 

Jemuir R.'s profile image
Jemuir R. 
5 years ago

The entire process was seamless. My loan officer was readily available at any time, and she eased any anxiety I had through the process. I really appreciated the notary traveling to me as well. 

James Ferguson I.'s profile image
James Ferguson I. 
5 years ago

Was easy from start to finish. 

Edly D.'s profile image
Edly D. 
5 years ago

I had asked on a few occasions if I needed to bring money for closing . The answer given was no . The day of closing I was informed that I would pay a sum out of pocket which I wasn’t aware of and had to make a round trip to the bank to get an electronic wire that cost me $30 on top of the amount requested .  

JOHN M.'s profile image
JOHN M. 
5 years ago

The process overall was fine. I did receive emails and calls from my assigned person. However every time I returned a call or tried to speak to someone specific I was told they were on another call or not in the office. It is silly to the point of frustration to be told you have a designated person to help you through the process only to never speak with them directly. As I am just ok with how the process went I would look elsewhere in the future. 

DANIEL B.'s profile image
DANIEL B. 
5 years ago

Great customer service. Felt respected and was surprised at how streamlined the process was. Everyone I interactes with was super. 

Colleen R.'s profile image
Colleen R. 
5 years ago

Everything went smoothly and communication was very good. 

Ameha M.'s profile image
Ameha M. 
5 years ago

The level of communication was great. The team was in constant contact with me through out the application process. They were updating me in each step.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 5,410 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.