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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was the worst experience. Took 60 days to refinance. I had to talk to a manager or their supervisor almost every day. Every step of the process something went wrong all the way through closing and receiving an incorrect wire to pay off fees and remaining balance. Was constantly told I was wrong when I wasn’t. Nicholas Zellar was the only manager that seemed to care and helped us greatly through this.
It was a bit of lack in communication between the different departments involved. Sara was awesome and always showed enthusiasm and care about my inquiries. However the financial department up to this moment did not corrected the amount of the new loan which still reflect more than 1K above the correct number. Also Notary personal despite being very cordial appeared to work independent from the loan officer ( Sara) who was not current in certain changes that were made prior to sign the closing.
Application process was great. However the rest of the process was awful. No impounds were required and our expectations was less than $400 to close. First CD required over $4500 to close for impounds. Contacted Austin. Next CD showed impound required on first page but no impounds on page four. Contacted Austin. I spent literally the next four days attempting to get a corrected CD. 3 incorrect CD received. Involved Ken Price. Loan has closed and fund. We still havent recd a correct CD.
Communication was clear and Austin was accessible.
The team is very unprofessional. Documents were requested last minute and multiple time with no clear explanation of why it was needed. I also had to follow up with them and call them all the time. No one knew what was going on with the loan and why documents were requested. I was very disappointed with the entire process
Great customer service!
My esha was pleasant, efficient and knowledgeable. She did a great job.
The entire process was seamless. My loan officer was readily available at any time, and she eased any anxiety I had through the process. I really appreciated the notary traveling to me as well.
Was easy from start to finish.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.