Pet Paradise Wesley Chapel

Stacey H. 

on Yelp

8 years ago

We started off with a day of day care! Cooper had so much fun that we decided to board him for Thanksgiving weekend! When we dropped him off he ran into the facility and his tail was wagging! We were able to watch him online and could see that he was well taken care of and was playing and having fun! It is comforting to know that he was in good hands while we were away! All of the staff we have met are very nice and friendly! 

Chastity G. 

on Yelp

8 years ago

This was Juno's first visit to pet paradise and she absolutely loved it. We were referred by a friend so I had to check this place out. her dog was welcomed with open arms barely walking through the first door. As soon as they did see my dog it was the same love and affection. Juno is very calm and to herself most of the time but being welcomed by such cheerful staff, she left me and didn't even look back. The area was very clean and smelled great. Walking into a pet area you would assume the worst but the environment was ve... read more

Steve L. 

on Yelp

8 years ago

We decided to stop in and check them out and we were so glad we did. From the moment we stepped in we were greeted by the friendly staff and overwhelmed by the actual facility. The staff walked us around and showed us the entire facility and thoroughly explained the policies and practices in regards to the daycare and boarding programs. The suites are nice and spacious with more than enough room for your pooch or feline child. One of the best parts of the facility is the lobby and when you walk in you will understand.. it h... read more

Alex C. 

on Yelp

2 months ago

I'm trying to wonder why there are animals being held outside when it's freezing out? 

Leaha S. 

on Yelp

7 months ago

I will NEVER bring my dogs back here! After getting home I had to take all 3 of them to the vet and they each had Kennel cough. They said you can see your pets on camera while they are there but it's 15 minute intervals twice a day. So my dogs spent 23.5 hours in a kennel for the 2 full days I was gone. AGAIN, NEVER AGAIN 

Angel. M. 

on Yelp

a year ago

Well, today I picked up my doodle pup and he smelled like days old urine. He was more anxious than normal when I picked him up. The previous stay they downgraded his room but did not inform us. We wouldn't have known if it wasn't for us taking a look on the live cam. They stated that a family extended a reservation but that doesn't excuse them from notifying us and reducing the price of the stay. I gave the business the benefit of the doubt and blamed it on the staff that day. They lowered the price when it was brought up at... read more

Jamie P. 

on Yelp

a year ago

My dog got kennel cough twice in five weeks, 260 in vet bills. At times it smelled really dirty and my dog came home with feces on his legs once after day camp. He only went there 9 times and was boarded for three days. 

Steph A. 

on Yelp

2 years ago

Horrible customer service! They canceled our grooming appointment after 2 weeks of being scheduled with no warning, no call, no rescheduled date, nothing. I then called because I got the notification and the receptionist said the groomer was overbooked and canceled the one who made their appointment last. So I said ok, but they made no attempt to make it better, just canceled, no phone call to reschedule, nothing. If a groomer treats customers like that, I wouldn't want them around my pets. :) 

Adalberto N. 

on Yelp

2 years ago

I regret to say that I won't trust them with my pet again; he was clean and happy when we left him, but upon picking him up, he was dirty, lethargic, and injured. Shockingly, we received no call about his deteriorating condition. This experience has taught me the importance of not leaving my pet with indifferent strangers. Now, I need to take him to the vet to understand what went wrong. Lesson learned!