This profile has been claimed by the business owner or representative.
Pet Paradise Wesley Chapel
- Pet Boarding
- Wesley Chapel, FL
About this business
Location details
2270 Cypress Ridge Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We decided to stop in and check them out and we were so glad we did. From the moment we stepped in we were greeted by the friendly staff and overwhelmed by the actual facility. The staff walked us around and showed us the entire facility and thoroughly explained the policies and practices in regards to the daycare and boarding programs. The suites are nice and spacious with more than enough room for your pooch or feline child. One of the best parts of the facility is the lobby and when you walk in you will understand.. it h... read more
Business response:
Thank you so much for the great review, Steve! We are happy to hear that you enjoyed your experience!
I will NEVER bring my dogs back here! After getting home I had to take all 3 of them to the vet and they each had Kennel cough. They said you can see your pets on camera while they are there but it's 15 minute intervals twice a day. So my dogs spent 23.5 hours in a kennel for the 2 full days I was gone. AGAIN, NEVER AGAIN
Business response:
We’re very sorry to hear about your experience and that your dogs weren’t feeling well after their stay. The health, safety, and comfort of every pet are always our top priorities, and we take feedback like this very seriously. We’d appreciate the opportunity to speak with you directly so we can better understand what happened and address your concerns
Well, today I picked up my doodle pup and he smelled like days old urine. He was more anxious than normal when I picked him up. The previous stay they downgraded his room but did not inform us. We wouldn't have known if it wasn't for us taking a look on the live cam. They stated that a family extended a reservation but that doesn't excuse them from notifying us and reducing the price of the stay. I gave the business the benefit of the doubt and blamed it on the staff that day. They lowered the price when it was brought up at... read more
Business response:
We appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear about the concerns you've raised. Your feedback is invaluable, and we take it seriously. Ensuring the well-being and happiness of our furry guests is our top priority. We will be escalating your experience to our management team.
My dog got kennel cough twice in five weeks, 260 in vet bills. At times it smelled really dirty and my dog came home with feces on his legs once after day camp. He only went there 9 times and was boarded for three days.
Business response:
Hi Jamie! At Pet Paradise, we strive to deliver a great experience for every guest. Much like a common cold in humans, canine infectious tracheobronchitis (kennel cough) is airborne and can be contracted anywhere. All of our guests at Pet Paradise are required to have a current Bordetella vaccine, but just like the flu shot in humans, the vaccine is not always 100% effective in preventing it. We are genuinely sorry to hear about your recent experience, and we apologize for any distress it has caused. The well-being of your p... read more
Horrible customer service! They canceled our grooming appointment after 2 weeks of being scheduled with no warning, no call, no rescheduled date, nothing. I then called because I got the notification and the receptionist said the groomer was overbooked and canceled the one who made their appointment last. So I said ok, but they made no attempt to make it better, just canceled, no phone call to reschedule, nothing. If a groomer treats customers like that, I wouldn't want them around my pets. :)
Business response:
Hi Steph, thank you for bringing this experience to our attention. We are sorry to learn of your most recent grooming experiences in Paradise. May a member of our team contact you directly to learn more about these experiences?
I regret to say that I won't trust them with my pet again; he was clean and happy when we left him, but upon picking him up, he was dirty, lethargic, and injured. Shockingly, we received no call about his deteriorating condition. This experience has taught me the importance of not leaving my pet with indifferent strangers. Now, I need to take him to the vet to understand what went wrong. Lesson learned!
Business response:
Hi there. We appreciate your review and feedback for Pet Paradise Wesley Chapel. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. Please reach out to us at 813-778-0337 so we can discuss further about your recent experience!
Don't send your pet here, it would be safer to drop them off at the pound. Been over a year and never a single response from management
Business response:
Will, it is disappointing for us to hear that your experience was anything less than great. It is extremely important that the pets in our care are provided a safe and comfortable environment while they are away from home. Your feedback has been shared with management and someone will be reaching out to you.
Make sure you go over your price invoice BEFORE you leave your pet ! They change prices at pickup!! Even if you have a print out detailing price breakdown. And they tell you its only an "estimate just like a car dealership before your final price" avoid JEN the assistant manager at all costs she's extremely rude and has a major attitude problem.
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
I went to drop off my two dogs who have stayed there before multiple times. The day of drop off we were told our dogs needed an updated vaccine. And that they had left an email about it. An email that was sent at 6 am that same day. They called me 3 weeks prior to the date I dropped them off to collect their $100 deposit and mentioned NOTHING about my dog's expired vaccine. The assistant manager JEN was absolutely unhelpful and extremely rude and arrogant. after we figured it out and got the dogs vaccine and left them back a... read more
Business response:
Thank you for your review. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Wesley Chapel, it is our number one priority to create positive experiences for the pets and their owners. We are open to suggestions of how we can improve.
Frequently asked questions about Pet Paradise Wesley Chapel
How is Pet Paradise Wesley Chapel rated?
Pet Paradise Wesley Chapel has a 4.2 star rating with 619 reviews.
When is Pet Paradise Wesley Chapel open?
Pet Paradise Wesley Chapel is closed now. It will open tomorrow at 6:30 a.m.