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Pet Paradise Wesley Chapel
- Pet Boarding
- Wesley Chapel, FL
About this business
Location details
2270 Cypress Ridge Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Make sure you go over your price invoice BEFORE you leave your pet ! They change prices at pickup!! Even if you have a print out detailing price breakdown. And they tell you its only an "estimate just like a car dealership before your final price" avoid JEN the assistant manager at all costs she's extremely rude and has a major attitude problem.
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
I went to drop off my two dogs who have stayed there before multiple times. The day of drop off we were told our dogs needed an updated vaccine. And that they had left an email about it. An email that was sent at 6 am that same day. They called me 3 weeks prior to the date I dropped them off to collect their $100 deposit and mentioned NOTHING about my dog's expired vaccine. The assistant manager JEN was absolutely unhelpful and extremely rude and arrogant. after we figured it out and got the dogs vaccine and left them back a... read more
Business response:
Thank you for your review. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Wesley Chapel, it is our number one priority to create positive experiences for the pets and their owners. We are open to suggestions of how we can improve.
The price they quoted me over the phone was not accurate or agreed. In fact when I went to pick up my two little friends the price had DOUBLED. It was actually more to board them than to pay for a hotel room. It was unbelievably expensive for two nights.
Business response:
Kendra, we appreciate you bringing this experience to our attention. If you are willing, please contact us at 904 363 3330 so we can work towards a resolution. We look forward to hearing from you.
Let my 2 miniature schnauzer and schnauzer mix overnight and they have a shower and where clean and when I pick them up the blanket smell was bad like place wasn't clean I'm not sure if I will take them there again.
I am usually not one to put in reviews. But tried them out for doggy day camp and for $38 a day they provided very little play time for my puppy. Most day camps a puppy will come home exhausted. I kept looking at the camera's to see if she was outside throughout the day. Seen on camera once for only 30 minutes. If you are looking into this place, watch camera's and you will see that the same doggies are barely outside. Then when I went to pick my puppy up noticed for an additional $10 they give additional play time. If ... read more
Business response:
Hi Suzanne Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (813) 778-0337 so we can learn more and work to make this right!
This place was absolutely terrible. We moved and needed to board our Cats. We were told we could come and visit anytime. When we showed up to visit our Cats. They said we could not hold them or go in by them. They were rude and mean to us. I asked the manager please we had not been able to hold them for weeks. She said no!! My Cats all three of them. Were boarded for several weeks until we closed on our Home. They made over $2000 from us but would not let me go near my Cats. They never called to tell me they ran... read more
Business response:
Hi Corinne We would like to apologize for your recent experience. We take pride in being the best we can be and really hope that every customer is treated like family. We want to make this right - call us at 904 363 3330 and we can talk about making it up to you.
Unfortunately I will be leaving Pet Paradise of Wesley Chapel. 07/12/2021 Two weeks ago I requested M-F reservations for my two dogs through the end of August. A desk clerk let me know I was good to go but something was lost in communication between the managers and the most important contact--the customer :) 07/27/2021 !!! I was not informed to make doggy day care reservations on my own and showed up with no space available for my pups. I was informed by the day manager that it was my fault I did not create the reservations... read more
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (813) 778-0337 so we can work towards a resolution. We look forward to hearing from you.
Beware of boarding here!!! **UPDATE** My youngest dog has been diagnosed with kennel cough** We boarded our dogs for three nights in an indoor/ outdoor space to allow them more room to share. We watched the cameras diligently while we were gone (like checking every hour diligently). We never once saw our dogs out playing and we very VERY rarely saw the doors to the outdoor part of the kennel open. Needless to say...I was worried. When we returned, I asked the person at the desk if the weather had been rainy because I never... read more
Business response:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (813) 778-0337.
I've been taking my pet here for about 2 years now and the last few visits have not been pleasant. She has recently stayed for a week and came home with diarrhea, green drainage in her eyes, and dehydrated. I know she was dehydrated because she had a comprehensive check up the next day and her blood work showed she was dehydrated and kidney levels increased. We noticed a patch under her neck that resembled a ring worm from a different boarding visit that I had to get antibiotics for her. Also, we gave instructions on how to ... read more
Frequently asked questions about Pet Paradise Wesley Chapel
How is Pet Paradise Wesley Chapel rated?
Pet Paradise Wesley Chapel has a 4.2 star rating with 628 reviews.
When is Pet Paradise Wesley Chapel open?
Pet Paradise Wesley Chapel is closed now. It will open at 6:30 a.m.