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Pet Paradise Wesley Chapel
- Pet Boarding
- Wesley Chapel, FL
About this business
Location details
2270 Cypress Ridge Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had reached out multiple times via email and contact via the website. Each time I got a response, answers seemed to vary which is confusing. I received a call a few days before as a reminder AND to say they had all the paperwork they needed. I was confused and slightly concerned when I received another call the following day stating I needed to call because they were missing information such as DOB and breed. When I called, they said no, we have that but we do need your address, and we have no she is not neutered (which wa... read more
Business response:
We are so sorry to hear of the frustrations you experienced recently. It seems that we really missed the mark with our communication. Your concerns have been escalated to our regional manager. We do hope that you will trust us with the care of your pup in the future.
I want my dog! I was misinformed by an associate when I dropped my dog off in the morning that they closed at 7. I showed up at 6:30 appx to pick up my dog that needs medication. There were at least five associates there plus a manager. The manager was very condescending, said they tried to send contact me multiple times, it was once and that they could not give me my dog. I offered to pay the boarding fee I just wanted my dog. Nope. They would not release my dog to me. So now my dog has to go without her medications, in a k... read more
Business response:
We are sorry to hear of your frustration, but all of our locations do close at 5 pm on Sundays. We do share this information on our website as well as the front door of our resort. We may still have staff on site after hours for late evening walks and procedures, but for the safety of our team, it is company policy to honor our store hours. If you would like to discuss your experience further, please feel free to contact our main office by calling 904 363 3330.
After our move to Wesley Chapel we were looking for a doggy day care, that would provide play time and swim time for an occasional long work day. Our dog loved her first day at Pet Paradise (in May) Pool time with new friends and ice cream. That evening she was exhausted! We were very concerned about the 6/27/20 "Sully incident". Therapy dog accidentally "let out" missing / running for three days, in the Florida heat! We called to inquire what was in place to insure that a Sully event would NEVER happen again. We were ass... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun experience. We would love to speak with you to learn more, however we are unable to find a guest that matches the Yelp profile (this is common as Yelp profiles don't typically reveal someone's full name). Please feel free to give us a call to discuss. We can be reached at 904 363 3330.
A family friend dog visited this place last week and within 3 days, she started coughing. My dog who has not ever gone to this place, now has a cough. When we called, they just said "no one else has been reported sick". We were giving this place the benefit of the doubt (especially after the run away episode). I'm very upset. We (or our family friend) will not ever be going back again! Update: kennel cough - beware!
Business response:
We are sorry to learn of your friend's experience. We strive to provide our guests with a safe, clean and fun environment. Canine cough, like human flu, has many strains. We require vaccinations to protect the pups, but any time a dog is exposed to other animals there is the opportunity for illness. This is similar to when a child first goes to school. Even with vaccinations, they will catch a bug. We do deep clean our facility and work hard to provide a safe environment for guests staying with us. If you would like to... read more
Dropped my dog off for a week long stay while we were on vacation. Picked him up and his neck was green. Green as in the color of pickles, grass, the big wall at Fenway. Green looks great on many things but not a dog that is supposed to be white and black. I called PP and the lady said (read in Kim Kardashian voice), "Un yeah that's probably algae." Umm. Ok. Why is there algae in my dogs kennel? I asked my dog how his stay was. He replied, "Rough!"
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Our first visit there at Wesley Chapelday camp was great, even our second day camp and grooming in Charlotte NC was great. This 3rd 1/2 play and bath was a disaster at Wesley Chapel, not sure what and why things went so wrong . They were a mess when we picked them up and was charged wrong, the girl had a bad attitude saying would adjust this time but not again and she was in the wrong, had the reservation to prove it. I hate it but will not visit again, just due to the way things have been handled, we understand things happe... read more
Business response:
We are very sorry to learn of your most recent experience. We did receive your email yesterday and have forwarded it to the regional manager who I am sure will be reaching out to you today. We apologize that the response is a little slower than normal, but please know that we have heard your concerns and are addressing them with the team. We do hope that you will decide to give us another opportunity to show you that we can return to the level of service you had on your first 2 visits.
Sadly disappointed in this place. Their lack of communication and front desk help is very frustrating. I've brought my dogs here several times because it's nice to know they are getting frequent playtimes. But the staff could do a lot better in treating all dogs/customers the same because my one dog would go home with a puppy report and on other days with my other dog (they didn't always go together) I wouldn't even so much as receive a smile from the staff or a report. Once before I made reservations and it wasn't until I s... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. We clearly missed the mark with our communication. This information is being shared with the team and escalated up to make sure this type of response does not continue to happen.
All I can say if your fur baby is on any medication do not leave them at Pet Paradise & trust them to administer it correctly. We left our Yorkie with them for 4 days. He is on Hydrocodone syrup for his partially collapsed trachea. It was to be given 8-12 hrs. When we picked him up the syrup was gone. I didn't say anything at the time because I wanted to check with the pharmacist on how long that should have lasted given the correct dosage. He confirmed I should have had 6 days left. I then called Pet Paradise & spoke wit... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun stay at Pet Paradise and take your concerns very seriously. We would encourage you to reach out to the corporate office and speak directly with the customer experience team. Our number is 904 363 3330. We have policies and procedures in place to make sure medication is administered properly. All medications should be logged at check-in and check-out and noted when they are administered. Your concerns have been escalated ... read more
Very dissatisfied with this business. We dropped our 80 lb golden doodle off for a bath here this morning. We specifically told them he needs to be completely dried before we pick him up or he will smell like spoiled milk. They called me 30 minutes before he was to be picked up. I actually was there an hour after the phone call only to pick him up still wet. The bather said he did not like their blow dryer. She offered to take him back their and try again while I waited, stating it would o my take 2 minutes. I knew it would ... read more
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun experience. May we contact you to learn more?
Frequently asked questions about Pet Paradise Wesley Chapel
How is Pet Paradise Wesley Chapel rated?
Pet Paradise Wesley Chapel has a 4.2 star rating with 619 reviews.
When is Pet Paradise Wesley Chapel open?
Pet Paradise Wesley Chapel is closed now. It will open tomorrow at 6:30 a.m.