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PetER - Columbia
- Emergency Pet Hospital
- Columbia, MD
About this business
Location details
10000 Old Columbia Road, Columbia, MD, 21046, United States
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RecommendedWas out early one morning walking with my 10 year old Cardigan Welsh Corgi Albert. He has always opted to take a break by laying in the grass, but this time I could not get him to continue. I called my husband to come drive him home. When I got back with our other dog, Albert still did not look himself. Our regular vet was closed for a staff meeting until the afternoon so I went to Pet-ER thinking Albert was overheated. Pet-ER immediately recognized it was serious and said they wanted to do some tests. Within the hour they ... read more
Business response:
We're so sorry for your family's loss. We were honored to care for him and it warms our hearts to know that you and he had a few peaceful hours at home.
So my girl Meilani started giving birth Saturday night, she had one kitten and while contracting to give birth to the 2nd baby, she had a uterine prolapse, I immediately called the Pet ER in Columbia, Maryland and they told me to bring her in STAT, I rushed her and her newborn to the Pet ER, upon getting there they told me that there were no expert surgeons there that could perform the surgery for a uterine prolapse but had another regular vet that could see her and if necessary they would call another Vet ER to get her in f... read more
Business response:
Ms. Smith, thank you for your feedback. This matter has been discussed privately with you so we will refrain from commenting on the scenario at this time.
After 5 hours and the only interaction was when I went to ask for an update, the vet finally came in. Every time I looked out the door the guy at the front desk,Taite was scrolling through his cell phone! The vet finally said she wanted to do surgery and we’d have to leave him there over night, since it was already 9pm. I don’t want to say it is all about the money, but come on, you couldn’t have told us that 4 hours ago? 3 doctors and only 1 handling all of the incoming patients! We were given every excuse they could come u... read more
Business response:
Patty, Thank you for taking the time to share feedback about your experience at our hospital. We acknowledge that there was a severe breakdown in communication among our team members and have begun taking steps to address this. Many of our staff members joined our team during the pandemic at a time when we were not allowing clients in the building, and we are aware that certain aspects of the customer journey need to be addressed and refined to accommodate having in-person interactions. We are actively training on client s... read more
RecommendedJust lost our cat. She was in rough condition at arrival but I am very confused with Dr. Kim's behavior overall. I am currently on active duty out of state, so my family member brought my cat in. She was admitted in the afternoon. Dr. Kim said that she was "mentally not there", and that she was going to die within 30-60 mins. My family urgently gathered together in the ER within this timeframe, but Dr. Kim never actually made his appearance to them. Instead he called me to say that there is a slight chance to save the pet i... read more
Business response:
Anna, we are so sorry for the loss of your cat and for the confusion surrounding the circumstances. Your account of the events does not reflect the type of care we strive to provide and we are deeply sorry for that. Our Practice Director has been made aware and will be looking into your record to investigate and gain clarity. We will be in touch as soon as possible to address your concerns. In the meantime, please know that we appreciate your service and are sorry for your family's loss of your beloved cat.
Just had a "lovely" experience with these people. I thought they were poorly trained, not very intelligent, incapable of adequately addressing the situation they created, and rude. Carly, the woman who incorrectly told me to bring in my lame, barely moving 85-pound dog only to be told she could not be seen, hung up on me when I told her what I thought about the whole thing. How about apoligizing instead? Nah. Rebecca, the manager, wasn't rude but totally lacking in capacity to grasp the concpet that if one of the staff makes... read more
Recently my pet passed away under their care. I had originally taken him there because I found him mostly unresponsive and believe he had suffered a seizure. While at the pet E.R. they assessed him doing blood work and x-rays but could not find a reason why this happened. This lead them to believe that it was something neurological and that I would need to see a specialist. The plan was to stabilize him and monitor him overnight and then take him to a specialist the next morning. Unfortunately he did not make it through the ... read more
This was by far the worst interaction I have had with a pet health facility in my entire life. I wish I could rate -5 stars. My daughter's puppy got into some steel wool. We called the Pet Hospital in Baltimore and they said they were at capacity, so they referred us to Columbia. My daughter called and Columbia said to bring the puppy. We drove 25 minutes and then registered as directed and waited another 50 minutes before getting the puppy triaged. Of course, as each minute passed, my daughter was very frightened...worried ... read more
Business response:
Thank you for sharing this information. Twelve hour waits are unfortunately very common in emergency veterinary rooms at the moment, especially since the outset of the pandemic. More than 11 million pets were adopted into homes in 2020 and coupled with the influx of pet owners spending more time at home, this has caused an explosion in the case volume for general practice and emergency veterinarians. We are sorry that you found this to be unacceptable; our staff is highly skilled and trained in making these assessments and f... read more
This place is horrible. We took our dog there one night around 8pm for swelling in the face. Our dog wasn't seen until 4am, and we were told he was fine, its just an allergic reaction or something. Well, we are currently at a different animal hospital and it turns out he has a tooth abscess infection, which means the Pet ER didn't even look in his mouth. He is running a fever of 105.7 and our vet said they are unable to get the paperwork from the Pet ER for our dog. Terrible place, terrible service, terrible vet. Will never ... read more
Business response:
Hello Lindsey, we are terribly sorry to hear about the negative experience that you had. We are especially sorry to hear that your baby was not cared for in a timely manner. We take feedback like this very seriously. We would love to speak to you further about this. Please call our hospital at 410-441-3304 at your earliest convenience and ask to speak with the hospital manager. Thank you for this candid feedback and we wish you a happy holiday.
STAY AWAY!! I have worked in the veterinary industry for 15 years and never dealt with such incompetence. TL; DR: I paid $2000+ for Columbia Pet ER to NOT do the two things I brought my cat there for. I made it very clear to the doctors and staff that my cat was at this ER to A) Have his abdominal fluid tapped so he could be more comfortable, and be observed overnight for this; and B) Consult with an oncologist in the morning re: his ultrasound because his primary vet believed he had cancer. I tried to get him into AVIM o... read more
Frequently asked questions about PetER - Columbia
How is PetER - Columbia rated?
PetER - Columbia has a 4.3 star rating with 1,247 reviews.
When is PetER - Columbia open?
PetER - Columbia is open now. It is open 24/7.