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PetER - Columbia
- Emergency Pet Hospital
- Columbia, MD
About this business
Location details
10000 Old Columbia Road, Columbia, MD, 21046, United States
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An unexpected visit on this morning at Day 2 of the new PetER in Columbia when Loki woke up lame. The staff here is terrific! Very caring, kind and thorough. I'm happy to report Loki is going home after clear test results. Thank you to Dr. Cucchetti and the entire team! You are such a welcome addition to the area.
RecommendedAn unexpected visit on this morning at Day 2 of the new PetER in Columbia when Loki woke up lame. The staff here is terrific! Very caring, kind and thorough. I'm happy to report Loki is going home after clear test results. Thank you to Dr. Cucchetti and the entire team! You are such a welcome addition to the area.
I have tried to reach a manager at least five times to discuss the recent treatment of my dog. No one has reached out. I brought my dog into the ER 5 days in a row just to be told nothing was wrong with him. As my dog's health declined, I realized I needed to go elsewhere. When I showed up at Rocky Gorge they immediately knew that I had a very sick dog and I was told he would be hospitalized for 4 to 8 days. When Rocky Gorge called Pet ER for the records, they were "warned" about me, that I kept bringing in a dog that w... read more
Our 2 y/o Mastiff was admitted for testing. They kept her for 2 days, did not treat her pancreatitis, discharged her with bloody diarrhea, a raw vulva and she died of DIC two days post discharge.
Business response:
We are truly sorry to hear about the loss of your Mastiff, Jennifer. We take the health and well-being of our patients very seriously, and we understand how difficult this must be for you. We would like to investigate this matter further to ensure that all necessary protocols were followed. Please reach out to us at (410) 441-3304 so we can discuss this in more detail.
Would not recommend coming here. My pup wasn't feeling well, she had been throwing up and hadn't eaten in 2 days. I proceeded to make an appointment which was easy, got a call to make my way up to the establishment, and was directed into the waiting room when we arrived. Me and my dog, for 3 hours, sat in the waiting room without any real help. She's still sick and I'm looking to take her to another vet. I told them I needed to leave for work because I didn't expect to be here for 3 hour's or more. They ended up prescribin... read more
Business response:
Thank you for sharing your feedback. We do not schedule appointments, as our hospital provides emergency care only. Patients are seen based on their health status at presentation and the wait time can fluctuate based on the hospitalized patients in our ICU that need ongoing care, or by stat patients who need immediate intervention to prevent loss of life. Our mobile check-in system is new to us, and at the time of your visit, we were still working through workflow challenges. We apologize that you waited so long in the lobb... read more
Is this supposed to be an emergency location? I was waiting outside for 3 1/2 hours and they didn't even assess my 5 month old puppy who accidentally ate a chicken bone. They prioritized other pets even when they arrived after us. I understand that there are more important cases but THEY NEVER INTENDED to see what my little dog had. I called them twice because apparently they forgot that we were on the waiting list and even so, despite the wait, they did not help me at all because apparently what my puppy had was not ser... read more
Never go to this place. One of the doctors there didn’t even know what was wrong with my dog. We kept telling him we believed his swollen leg comes from callus infections, so it should be drained. He didn’t seem to be knowledgeable about the callus infection. I still don’t know what he did to my dog. The following morning, his leg got worse, I thought he was dying after we paid 1300 dollars and waiting 9 hours at that ER. Luckily one of our neighbors saw our dog who couldn’t even open his eyes and couldn’t stand up. She is a... read more
My Great Dane Molly began experiencing severe diarrhea and I took her to Pet ER at Columbia, MD. They recommended an ultrasound be performed instead of an x ray. The next day they called and told me that images showed a long linear foreign object in Molly’s stomach. I was told that surgery is recommended and was quoted $5,550 -$7,500 to have the surgery at Pet ER. Unable to afford that, I asked the vet if I was looking at having to euthanize Molly. She mentioned I could try a low-cost surgery center which would cost $1,200. ... read more
took our dog in due to being lethargic and vomiting. took him and even stated that we thought it was a blockage. they said give us 3 hours. an hour later they called saying no blockage just an upset stomach bland diet take him home hell be fine. we were so happy our baby was fine and didn't care about the $1200 we spent on x-rays and blood test....until I get a call saying the radiologist looked at the x-rays and the Dr messed up in telling us it wasn't a blockage. then told me they were sorry the Dr was not trained fully to... read more
Business response:
Thank you for sharing your feedback. We discussed the details of your concerns on the phone and have closed this matter internally.
Frequently asked questions about PetER - Columbia
How is PetER - Columbia rated?
PetER - Columbia has a 4.3 star rating with 1,247 reviews.
When is PetER - Columbia open?
PetER - Columbia is open now. It is open 24/7.