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Petro Home Services
- Heating & Air Conditioning/HVAC
- Peabody, MA
About this business
Everything to keep your home up and running - all year round. With over 100 years of experience, Petro Home Services provides home heating oil, propane, natural gas services, air conditioning, plumbing, generators, appliance repair, chimney and more services to East Coast customers from Maine to Virginia. This large network, resources, drivers and technicians enables us to support our customers’ home service needs better than any other company. All backed by around-the-clock service and support that you can rely on — in any ... read more
Location details
84 Newbury St, 3rd Floor, Peabody, MA, 01960, United States
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Would not put propane tank in
Switched my propane provider to Petro and they put a charge on my account for $1778.05 to move my propane tank to a different location on the property. I did not agree to this charge. Buyer beware!
Been trying to extend my contract that its expiring with you guys keep calling and have been told someone will call me back over a handful of times. I'm extremely frustrated as we love our service with you guys and are trying to get a lock in rate and the more time we keep waiting rates are going up. Sales team continues to let us down.
You need to tell you drivers that they need to be careful wen they driving one of them crash On the mirror of my bmw and he run way but I got his plate s85-736 I I’ll call the insurance
They came out for a quote for a new boiler and never got back to us.
no heat call repaired a few components
Had a scheduled service call between 12-3 today. No one showed up. Called at 3 and was put on phone queue to be called back in the order it was received. It is now 3:45. Still waiting for either the call back or the Service Rep to show up. Petro used to have great customer service. Been with them Now....still waiting.....maybe time to cancel the service policy and find a new company.
Had an Aprilaire 800 whole house humidifier installed February 2021. The humidifier was making a loud banging noise when it would fill and empty. The technician replaced the solenoid valve in April 2021 and the noise level is bearable. Have not had a full heating season to test the noise level. Petro is charging me for this part that should be fully guaranteed.
The problem was not fixed and was told that they would return the next day. They did not return or call and I'm now left with a worsening problem. When I called they said that they can't come for two days. So much for an expensive maintenance contract and promise of 24/7 service and motto 'that they don't leave until the work is done'. Not so. This used to be a great company, not any longer.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.2 star rating with 487 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.