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Petro Home Services
- Heating & Air Conditioning/HVAC
- Peabody, MA
About this business
Location details
84 Newbury St, 3rd Floor, Peabody, MA, 01960, United States
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I have been a customer for over twenty years. The service has changed over the past few years to the point where they completely ignore/disregard customer-specific requests and additionally have no concept how much oil I am consuming. I asked that my large tank not be filled over the past few years and yet, once again, for what is now the third time (because they can not get my estimated oil usage right) they just filled it up to the top again. This is against my direct wishes which I expressed clearly on a long phone call... read more
Business response:
David We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Would not put propane tank in
Business response:
Robert -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Switched my propane provider to Petro and they put a charge on my account for $1778.05 to move my propane tank to a different location on the property. I did not agree to this charge. Buyer beware!
Been trying to extend my contract that its expiring with you guys keep calling and have been told someone will call me back over a handful of times. I'm extremely frustrated as we love our service with you guys and are trying to get a lock in rate and the more time we keep waiting rates are going up. Sales team continues to let us down.
Business response:
Bryan -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
You need to tell you drivers that they need to be careful wen they driving one of them crash On the mirror of my bmw and he run way but I got his plate s85-736 I I’ll call the insurance
They came out for a quote for a new boiler and never got back to us.
no heat call repaired a few components
Business response:
Dina- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services. Best regards
Had a scheduled service call between 12-3 today. No one showed up. Called at 3 and was put on phone queue to be called back in the order it was received. It is now 3:45. Still waiting for either the call back or the Service Rep to show up. Petro used to have great customer service. Been with them Now....still waiting.....maybe time to cancel the service policy and find a new company.
Had an Aprilaire 800 whole house humidifier installed February 2021. The humidifier was making a loud banging noise when it would fill and empty. The technician replaced the solenoid valve in April 2021 and the noise level is bearable. Have not had a full heating season to test the noise level. Petro is charging me for this part that should be fully guaranteed.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.2 star rating with 517 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.