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Pho Concept
- Restaurants
- Las Vegas, NV
About this business
Location details
4745 Spring Mountain Road, Las Vegas, NV, 89102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to Midnight | |
| Tue | 10:00 a.m. to Midnight | |
| Wed | 10:00 a.m. to Midnight | |
| Thu | 10:00 a.m. to Midnight | |
| Fri | 10:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
Bad waited 45 minutes no food coming, end up left without eating on EDC weekend. Not even busy.
Business response:
Hi Zhu, we sincerely apologize for your experience. Waiting 45 minutes and leaving without being served is completely unacceptable, especially when you came in expecting a smooth experience during EDC weekend. While we were handling a high volume of dine-in and takeout orders that weekend, that should never have impacted your experience this way—and we should have communicated better about the delay instead of leaving you waiting. We’re actively working on improving our kitchen flow and service speed so situations like thi... read more
The service is fine, though the waiter doesn't know the menu well. Ambiance is fine, nothing special. The food...average and not worth the $. We ate... Shrimp Spring Rolls (bland) with the peanut dipping sauce (near flavorless). Oxtail Pho and a mixed beef with brisket (sliced paper thin) Pho. Both Pho dishes were average, the meat is fine but worse is the broth which lacks flavor. Pho broth without flavor...not good. Not recommended.
Business response:
Hi Michael, thank you for taking the time to share your honest feedback. We’re sorry your experience didn’t meet expectations. Your comments about menu knowledge, appetizer flavors, and especially the broth are being taken seriously and shared with our team. We’re still continuing to train our staff and refine our consistency, and feedback like yours helps us improve. We appreciate you giving us a try. — Pho Concept Team
Their pho is not good, overpriced, and they are sooooooo stingy with the meat. I don't know why the old place shut down, but this place is 1/10 of what it was. You are basically paying to pretend you're in a "fancy" restaurant when it's serving less than mediocre pho. Needs half a star instead of one!!!
Business response:
Hi Nathaniel, thank you for taking the time to share your honest feedback. We’re sorry to hear your experience didn’t meet expectations. Your comments regarding the broth, portion size, and overall value are being taken seriously and shared with our team as we continue improving both our food and guest experience. We understand everyone has different expectations, and we appreciate you giving us a try and sharing your thoughts. — Pho Concept Team
I honestly don't understand the hype around this place. I came to Pho Concept expecting a comforting, flavorful bowl of pho, but it completely missed the mark. The broth tasted bland and watered down, like it had been rushed instead of properly simmered. The noodles were overcooked and mushy, and the meat didn't seem fresh. Service didn't help either--staff seemed uninterested and it took way too long just to get basic things. For the prices they're charging, I expected much better quality and attention to detail. There ar... read more
Business response:
Hi Trang, thank you for sharing your feedback. At Pho Concept, we are deeply committed to quality and craftsmanship. Our broth is carefully simmered for 17–18 hours using a high volume of bones to achieve depth and richness, and we exclusively use USDA Angus premium beef, prepared fresh daily. We regret that your experience did not reflect the standard we strive to uphold. Consistency and attention to detail are extremely important to us, and your comments regarding both the food and service are being thoughtfully reviewed... read more
The broth is very bland, there is no herbal aroma or taste that you traditionally get from pho. All the meat is very lean no fat and you can tell it is all pressure cooked. The service and atmosphere is great no problem there. I will check it out in a couple of months.
Business response:
Hi Arthur, thank you for taking the time to share your feedback with us—we really appreciate it. We’re glad to hear you enjoyed the service and atmosphere. We’re sorry the pho didn’t meet your expectations, especially regarding the broth and overall flavor. That’s something we take seriously, and we’re currently refining our recipe and cooking process to bring out a deeper, more traditional aroma and richness. We also appreciate your note about the meat—our goal is to balance quality and texture, and your feedback helps us... read more
Visited this new restaurant to try their pho. The service was excellent and the staff were very friendly. However, the food was not good. I ordered the beef brisket pho. The noodles were overcooked that they broke apart, and the broth was not that flavorful. The portion size is also quite smaller compared to other pho places in town. However, they did offer a 20% discount for their grand opening. This place just missed the mark for me.
Business response:
Hi Ally, thank you for coming in and for taking the time to share your feedback. We’re really glad to hear you enjoyed the service and our team. We’re sorry to hear the pho didn’t meet your expectations. What you mentioned about the noodles and broth is important to us, and we’re already reviewing our cooking process to make sure consistency and flavor are where they should be. We’re still in our early stage, so feedback like yours truly helps us improve. We’d love the opportunity to make this right for you. If you’re open... read more
Frequently asked questions about Pho Concept
How is Pho Concept rated?
Pho Concept has a 4.8 star rating with 369 reviews.
When is Pho Concept open?
Pho Concept is open now. It will close tomorrow at 12:00 a.m.