Physicians Immediate Care

Erin M 

on BBB

2 years ago

My son got a Covid test that was supposed to be free on 12/21/2021. Almost 2 years later I received a bill saying they had been trying to reach me without success and now I owe them money or they will call collections. I tried paying online and over the phone and both said my account didnt exist. Its nearly impossible to get someone on the phone so I dont have any way or resolving this. I will never go to this urgent care again. Horrible. 

Nikki R 

on BBB

2 years ago

Staff are allowed to announce to other lobby patients what you are here being seen for. This is the second incident with staff involving the same thing. I don't want the rest of the lobby to know why I am here. Under the registration it says occupational medicine so I am unsure why they have to announce that I am here for a drug screen. Also some of staff's treatment of brown and black people is horrendous. I also on two separate occasions have been treated like less than that of a dog and the treatment is grotesque. 

Robert H 

on BBB

2 years ago

Late summer of '22, we went to the Wellnow Urgent care in *******, **. for covid check. Almost one year later we get a bill for $500.00. Why it took them nearly a full year to bill us, we never found out. We emailed them several times with no reply. We mailed them several letters with questions, again no reply. Tried to call them many times, what a waste of time that was. Each time was put on hold, the longest time was 40 minutes. I hung up. For three months we tried to get answers to questions such as Why did they not bill ... read more

Kristin M. 

on BBB

2 years ago

Their patient care is great but their billing practices should be investigated. My son visited them in March and then again in April, along with my Daughter. I received a bill in May for the March visit which I promptly paid. A few months go buy and I kept getting outstanding balance texts. We repeatedly contacted them asking for copies of the invoices for the later visits so we could pay them and they never sent. I finally received the *** from the insurance company and paid what was on their statement via their online port... read more

Rebecca M 

on BBB

2 years ago

Awful! I have had Nothing but issues ** the Wellnow from a billing standpoint. The care received was great however I dont know that I would step foot in this urgent care again due to consistent poor billing practices. I brought both my children march/2022. I had called about a bill in May 2022 and was told I had 0 patient responsibility. Noted and filed. One year later I got a bill and I thought jeez I better look at the *** thats from last year. It sat on my counter and I got bill number two. I went immediately this time an... read more

Lloyd P 

on BBB

2 years ago

Scammed. Waited over 1 hour. Never saw a doctor. Was told "to be scheduled within 7 days" to ssee a Dermatologist. Never heard from them again until I was charged $185. 

Junaid M 

on BBB

2 years ago

**************** is really inconsistent and terrible. It is outsourced to people overseas who are very hard to understand and don't really care at all. Getting anything done with customer service is a hassle, and they never respond to emails. Except for billing, they're unusually receptive when they need money. 

Quincy B 

on BBB

2 years ago

I visited Physicians Immediate Care to have a splinter removed from my left middle finger. A staff member came in with tweezers to remove the splinter in which I used my fingers to part the skin to assist with the removal of the splinter. No major medical tools nor machines were used in this process which took less than a minute to complete.I want to know why I would be charged $528 dollars for this procedure? I was told to contact ******* to request an analysis of the billing codes, which I have done multiple times with NO ... read more

Andrew S. 

on BBB

2 years ago

I had an appointment scheduled for 3:04, they had me wait three and a half hours to be seen. To do a physical/drug screening for a job. The actual doctor only saw me for maybe *************************************************************** my life. Then proceeded to tell a possible job, that I could not lift over 20 lb without assistance. without doing any form of X-ray or stress test. Needless to say the job rescinded their offer because of this company. They prioritize walk-ins over scheduled appointments.