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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
This company has went from charging $30 to $200 as well as charging insurance in a weeks time. They are double charging the customer and the customers insurance company. For $200 you can see a nurse practitioner over the computer on their Teladoc.
Business response:
Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.
Horrible customer service and billing. Was seen in 05/2023 received a bill in 10/23 and they did not submit to insuramce. They said they were going to reprocess when I called and then received a collection notice in 2/23. Spoke to their billing department and they said they could not help. They sent off to collections prior to the 30 day notice provided and when asked them why can I pay bill online they said system must not be updated. They said they sent 6 statements but their portal shows only the 2 statements I received. ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
This place is terrible and worse than the *** Rude doctors. Delete information from computers and tell you theres nothing they can do. Takes hours to be seen because of no staff and the staff thats there knows barely anything outside of a few. **** recommend wont return. And they lost my labs and *** been trying to get information on them for 2 months with no aid. Absolutely terrible and they need to go out of business
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I would give zero stars if possible. My daughter went to WellNow in OFallon, ** in July and Aug of 2023. I then get a bill for $465 in February ****, first one mind you, to pay immediately. I knew something had to be wrong, because we have insurance and it shouldnt be this high of a bill for what was done. When I called WellNow, I was informed they couldnt look at the account because it was turned over to collections. REALLY??!! I then was transferred to the collection agency, they couldnt see the account yet and told me to ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I am a provider myself. I recently visited the harlem location in Amherst and was turned down around 5:30, even though they close at 8. I was told they were no longer taking walk ins because of the wait time. I only saw about three people in the waiting room. I was desperately looking for help because I have been having abdominal pain and was instructed by my doctor to visit urgent care. I dont understand how a well now stops taking walk ins at 5:30 when they close at 8. The staff seemed to be doing more talking than trying ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Went there on December 21 for a Covid test. The girl at the desk said it would be $117. I told her my copay was only $40, and she said it was because of my deductible. I called my insurance company when I got home and was told I only owed $40. They called Wellnow and they said they would send me a check. Well, here it is February 16, still NO CHECK! Called several times only to get the runaround.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
The way my 5 year old daughter and I were treated at this place, I cant believe theyre allowed to be in business. *****, the dr on site prescribed my daughter pills to take as she tested positive for influenza B. When calling and asking for it to be switched I was told I was being confrontational and Dr ***** want to speak with me. This dr ***** was more concerned on her name change vs her patients the whole 2 hours we were there. She made it very known she got married but last name wasnt changed. She was more worried about ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Now means wait over 3 hours to be seen it would be faster to go to the emergency room. My friend was taken back to a room over an hour ago after waiting 2 hours in the waiting room and still has not been seen.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Front desk receptionist at WellNow in ******* ** argued with me over how to pronounce my last name, kept calling me up to the desk because she apparently doesnt know how to do the job and got rude and snippy when I questioned their billing and why I wasnt alerted to a balance when I first checked in or when I made the appointment the day prior. When I told her there wasnt a need to be rude when patients are asking valid questions, she started muttering under her breath about not taking care of me. Then while I was in the roo... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,331 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.